Client Support – Rotational Support Associate Position Available In St. Louis, Missouri

Client Support – Rotational Support Associate
Req #48
St. Louis, MO, USA
Job Description
Posted Wednesday, June 18, 2025 at 11:00 PM
The ATIS Group, with ATIS in the US and KJA in Canada, are the premier elevator and escalator consulting, management, and inspection businesses operating across North America.
Our inspection services cover the US with more than 185 Qualified Elevator Inspectors (QEI). Our global team of industry veteran elevator and escalator consultants spans all of North America.
As consultants we leverage our decades of industry experience to assist our clients in everything from engineering and designing new elevator installations to assessing existing equipment, determining the need for modernization, and managing maintenance and compliance.
With offices located throughout the US and Canada, we are well positioned to assist all clients, whether for a single elevator, or for a global corporation with thousands of devices. Candor. Boldness. Safety. Teamwork. Job Description Summary
Basic Purpose
A Rotational Support Associate will spend most of their time supporting internal and external customers /clients and will learn how to perform the following duties: data entry, call center representative, customer service representative, billing representative, scheduling coordinator, and other administrative roles/duties as requested. Rotational Support Associates will develop an understanding of the Company’s systems and processes, as well as gain knowledge of the elevator inspection industry.
Scope
As a Rotational Support Associate, you will be doing data entry. You will also support individuals and teams on projects on a as needed basis.
Reporting and Working Relationships
Rotational Support Specialist report to the Office Manager for the area.
Primary Responsibilities (100%)
Data Entry
Enter information into company and government databases
Communicate with field employees to ensure accurate information is entered
Call Center Representative
Answer inbound calls and route to appropriate personnel, as needed.
Identify and escalate priority issues.
Provide follow-up communication where necessary.
Assist with other basic office duties: processing mail, assisting visitors, answering questions when possible.
Customer Service Representative
Answer client questions, generate work orders, and send proposals.
Serve as the “go to” person for clients and inspectors within an assigned area or region.
Generate proposals for clients who are due for an inspection that are not existing contract clients.
Generate work orders for contract clients.
Assist in answering inbound phone calls.
Assist in making collection calls, when needed.
Billing Representative
Create and issue invoices to clients, ensuring accuracy and timely billing.
Classify, record, and summarize numerical, financial, and demographic client data in company file database.
Assist inspectors with questions related to billing of work performed.
Scheduling Coordinator
Communicate and collaborate with inspectors, maintenance companies, CSRs, billers, etc. to ensure inspection needs are handled in a timely manner.
Utilize NetSuite to monitor dashboards, log customer interactions, and update work orders to ensure customers are serviced as expected.
•Additional duties and responsibilities, as assigned.
Work Environment/Physical Demands
This position operates in a professional office environment.
Travel
Minimal travel required. This may include visits to regional offices, company-required functions, and visiting potential acquisitions as necessary.
Qualifications
High school diploma or equivalent
Some Customer Service experience preferred
Basic computer skills and knowledge of Microsoft programs
Must be able to draft and comprehend memos, letters, other correspondence and share information in one-on-one and group situations
Working knowledge of office equipment such as postage machine, FedEx and UPS, phone systems, copier, etc.
Competencies
Initiative
Ethics
Business Acumen
Time Management
Organization
Communication
Customer Service
Attention to Detail