Guest Services Representative – Holman Motorcars Position Available In St. Louis, Missouri
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Job Description
Guest Services Representative –
Holman Motorcars Job Employer Name:
SpiderID:
13952230
Location:
St. Louis, Missouri
Date Posted:
2/27/2025
Wage:
Negotiable
Category:
Automotive/Mechanic
Job Code:
R0048978
Job Description:
Job Duties:
Answer incoming phone calls with warm greeting, offering personalized service while connecting them with appropriate team member
Ensure each guest is personally spoken to and greeted, must be standing not sitting at the desk during interaction; as needed follow valet SOP for handoff to sales or service
Prepare store for opening: Stock fridges in the Customer Lounge, Set-up the coffee & snack station, order/reorder supply, continually arrange couches and chairs, magazines neat and orderly; arrange a list of salespeople that check in (first come first serve) and each one will be “UP” for an hour
Rolls Royce Salesforce daily check: Create opportunities for contacts, pulling relevant information from Dealersock and adding to Salesforce
Bentley Salesforce (ORBIT) daily check: update opportunity status and examine in progress closely
Aston Salesforce daily check: Reads notes from Leads Queu, mark “Unqualified” or “Convert” to an opportunity based on notes; assigning wed leads with rotation; change close and lost stages as necessary
Qualifying and Sorting Phone Ups in Dealersocket; partnering effectively with sales team for seamless handoff; Adding new customers into CRMs; fully and accurately completing opportunity profiles
Creating PO’s in CDK for gas tickets and towing bills; obtain necessary signatures from sales managers before processing with accounting
Inventory report for each of 3 brands, twice weekly, new and preowned
Provide lateral support to the hospitality strategy and process Education and/or
Training:
High School Diploma or equivalent,
High school diploma required; related business, marketing, communications degree a plus
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Proficient with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
Relevant Work Experience:
2 Years of Customer Service, Hospitality or related administrative or sales support experience
Familiarity with dealership operations a plus
Experience working with ultra-high net worth individuals a plus #LI-GC1
Job Criteria:
Start Date:
Position Type:
Full-Time Permanent
Years of Experience Required:
Education Required:
Overnight Travel:
Vacation Time:
Contact Information:
Contact Name:
Holman Enterprises, Inc.
Company Type:
Company:
Holman Enterprises, Inc.
