Customer Service Representative Position Available In Wake, North Carolina

Customer Service Representative 3.7 3.7 out of 5 stars Cary, NC 27518 • Hybrid work

Shift:

Sunday – Saturday 7am – 8pm EST (shift assigned based off business needs)

Location:

Cary, NC (Hybrid position) Job Overview As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience. Duties Conduct data entry and maintain customer records accurately Make outbound calls to follow up with customers or schedule appointments Demonstrate excellent phone etiquette while assisting customers with their queries Provide exceptional client services by addressing customer concerns promptly and professionally Collaborate with the office team to ensure seamless customer interactions Experience HS Diploma OR GED Required 1 – 2 years experience in customer service/call center Typing/Computer Navigation Active Listening Skills Data Entry Proficiency in handling various customer service tasks Strong communication skills and ability to interact with customers courteously HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Pay and Benefits Pay Range Minimum:

$14.00 per hour

Pay Range Maximum:

$15.00 per hour HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation. A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

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Job Type:

Full-time Pay:

$14.00 – $15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Shift:

8 hour shift Evening shift Morning shift

Education:

High school or equivalent (Required)

Experience:

Call center: 1 year (Required) Data entry: 1 year (Required) Customer service: 1 year (Required) Active listening: 1 year (Required)

Work Location:

Hybrid remote in Cary, NC 27518