Service Writer/Advisor Position Available In Chautauqua, New York

Service Writer/Advisor Westfield Ag and Turf, LLC 7521 Prospect Road, Westfield, NY 14787 Westfield Ag and Turf is an ag equipment dealer located in Westfield, New York providing personalized service to Chautauqua County in New York, Warren and Erie Counties in Pennsylvania, and surrounding areas. We consider ourselves a business that provides hometown service while selling and servicing big name brands; offering the best of both worlds to our customers.

Job Title:

Service Writer Job Summary:

This position is responsible for assisting the Service Department with customer service needs, opening & closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of new and used trade-in equipment. Developing customer relations and communications regarding the service of their equipment.

Duties and Responsibilities:

• Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with the service manager the service required, both in parts and labor.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Explain the work performed and the repair order charges to the customer.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Handles customer complaints.
• Checks on progress of repair throughout the day.

Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Job Requirements:

• High school diploma, however a 2-year degree and familiarity with agricultural equipment is a plus.
• Proficient with Microsoft Excel, Word and Outlook
• Strong interpersonal skills, ability to communicate and multitask
• Highly organized with attention to detail. Ability to work in a team-oriented, high-paced environment
• Exercise independent judgment and discretion with ability to identify problems and make recommendations for resolution
• Professional written and verbal communication skills
• Able to stand, bend, and carry weight up to 50 pounds.
• Valid driver’s license

Job Type:

Full-time Pay:

$37,500.00 – $48,000.00 per year

Benefits:

Employee discount Flexible spending account Health savings account Life insurance Professional development assistance Referral program Retirement plan

Shift:

8 hour shift

Work Days:

Monday to Friday Rotating weekends Ability to

Commute:

Westfield, NY 14787 (Required)

Work Location:

In person