Customer & Administrative Support Specialist Position Available In Erie, New York

Customer & Administrative Support Specialist 3.7 3.7 out of 5 stars Amherst, NY 14228 We’re a dynamic, fast-growing distributor looking for a Customer & Administrative Support Specialist to deliver exceptional service and keep our operations running smoothly. If you’re a detail-oriented problem-solver with strong communication skills and a passion for customer satisfaction, we want to hear from you!

What You’ll Do:

Serve as the first point of contact for customers, promptly handling inquiries about pricing, order status, shipping, billing, and returns via phone and email. Accurately process orders, invoices, and returns through customer web portals. Maintain customer and item records, including credit checks. Track orders, resolve issues proactively, and coordinate with vendors for timely deliveries. Support internal teams with administrative tasks, cross-training, and special projects.

What We’re Looking For:

2+ years in customer service or administrative roles (preferred). Excellent verbal and written communication with professional phone etiquette. Ability to multitask and stay organized in a fast-paced environment. Proficiency in Microsoft Office (Excel, Outlook, Word). Familiarity with sales/purchase order processes is a plus. High school diploma or equivalent required. Why Join Us?

Competitive salary:

$40,000-$55,000/year.

Comprehensive benefits:

401(k), health, dental, vision insurance, HSA, and generous PTO. On-the-job training to support your growth. Collaborative, supportive team environment. Ready to Make an Impact? Apply today to join a company that values your skills and offers opportunities to grow! Submit your resume and cover letter to [resumes@kinequip.com].

Job Type:

Full-time Pay:

$40,000.00 – $55,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Health insurance Health savings account Paid time off Vision insurance

Schedule:

8 hour shift

Work Location:

In person