Remote Call Center Associate Position Available In Erie, New York

Remote Call Center Associate 3.9 3.9 out of 5 stars Buffalo, NY 14233 Remote Benefit Customer Service Representative (Local Candidates Only- Must be within 2 hours from Buffalo, NY) positions available in your area! Please apply now! Join our team as a Benefit Customer Service Representative and play a key role in helping members navigate their healthcare and pension plans with confidence. This is a meaningful opportunity to provide exceptional service and make a difference in people’s lives every day.

What You’ll Do:

Guide members through benefits enrollment and assist with updates to health and/or pension plans. Deliver personalized support via phone, email, and webchat — we prioritize quality over speed. Start on a single client account, and over time, be cross-trained to support multiple clients. Use empathy, professionalism, and clear communication to handle a variety of member concerns, including those that may be sensitive or complex. Interpret plan documents and explain them in simple, easy-to-understand language. Handle confidential information responsibly in line with HIPAA and data privacy standards.

Pay :

$16.50 per hour

Schedule & Flexibility:

No weekend shifts — ever! Work Monday through Friday only.

During peak season:

Full-time (40 hours/week) with potential overtime.

During off-peak:

Hours may vary between 32-40/week, based on client needs. Must be flexible to work shifts between 7:00 AM – 8:00 PM , with occasional extended hours up to 10:00 or 11:00 PM for short periods.

Important Note:

• This is a remote position ; however, you must be local and within 2 hours of Buffalo, NY . You’ll need to visit the office on Day 1 to pick up equipment , and occasionally attend in-person meetings or special projects .

What We’re Looking For:

High school diploma or GED required. Customer service or call center experience is a plus, but not required — we’ll train the right person! Strong communication and problem-solving skills. Ability to adapt your service approach to meet a variety of personalities and communication styles. Tech-savvy with basic computer proficiency. Bilingual Candidates Encouraged to

Apply:

We’re especially looking for fluent Spanish or French speakers — earn $0.75/hour extra for bilingual proficiency! Apply Today! Click to apply now and feel free to reach out to Pierce Jones at pjones@alinestaffing.com or 586-710-7983

INDJP Job Type:

Full-time Pay:

$16.50 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance

Schedule:

8 hour shift Monday to

Friday Work Location:

In person