Customer Service Rep/Salesforce Speciali Position Available In Monroe, New York

Job Order Number:

NY1538956

Job Title:

Customer Service Rep/Salesforce Speciali

Company:

Risch, Inc Location:

Rochester, NY

Salary:

$18.00 to $24.00 Hourly

Education:

GED

Experience:

2 years

Hours:

Duration:

Full Time, Regular

Shift:

First (Day)

Description:

 Order#:

NY1538956

Customer Service Rep/Salesforce Specialist I Position Overview:

H. Risch, Inc., a leading manufacturer of premium menu covers and related products, is seeking a motivated and detail-oriented Customer Service Rep/Salesforce Specialist I to join our dynamic team. In this critical role, you will work closely with both the sales team and customers, ensuring a seamless experience from inquiry to delivery. Your contributions will be key to fostering customer satisfaction, driving business growth, and supporting a collaborative team environment.

Key Responsibilities:

Customer Support Serve as the primary point of contact for customer inquiries via phone and email, ensuring quick and accurate responses. Provide detailed information on product features, pricing, and availability to assist customers in making informed decisions. Efficiently process customer orders, ensuring prompt delivery and accurate invoicing to maintain high customer satisfaction. Handle invoicing and billing for shipped orders, with a focus on accuracy and detail Address and resolve customer issues and complaints with professionalism, offering creative solutions that enhance the customer experience. Deliver the Risch Experience by ensuring every customer interactionwhether in-person or onlinereflects our commitment to excellence. Sales Support Collaborate with sales representatives to prepare persuasive proposals, quotes, and presentations that drive sales. Stay updated on our product lines and industry trends to provide informed support that meets the evolving needs of our customers. communicate product changes, availability, and updates to key customers and sales representatives, ensuring everyone is informed. Proactively manage sample requests, maintaining an organized and accessible inventory to support sales efforts. Coordinate freight logistics by providing customers with accurate product dimensions and weights. Work closely with the purchasing department and other internal teams to ensure product availability and resolve any supply chain issues. Manage multiple custom sales opportunities over extended periods with exceptional attention to detail on project requirements and deadlines. Collaborate with the art department to create digital mock-ups and production-ready proofs for customized orders and opportunities. Assist with Amazon chargebacks, returns, and dispute resolutions, ensuring all issues are handled efficiently and effectively. Administrative Tasks Perform data entry with precision, maintaining accurate and up-to-date customer profiles and order information. Oversee the returns inventory and manage the resale process, ensuring all returns are handled appropriately. Handle general administrative duties, including filing, managing office supplies, and supporting special projects as needed

Skills & Qualifications:

Associates degree in Business Administration, Marketing, or a related field preferred; equivalent experience considered. 2+ years of experience in sales support, customer service, or a related role, preferably in a manufacturing or B2B environment. Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with CRM systems and data entry. Excellent verbal and written communication skills, with the ability to convey information clearly and professionally. Strong work ethic and a positive attitude, contributing to a supportive and energetic team culture.