Client Experience Specialist Position Available In Oneida, New York
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Job Description
Summary:
Client Experience Specialist Job Summary:
We’reseeking a driven Junior Client ExperienceSpecialist to manage client relationships and support our TechnicalSolutions Consultant (TSCs). In this role, you’ll oversee a portfolio ofclients, identify upsell opportunities, and ensure clients receive outstandingservice. You’ll also play a key role in scheduling meetings, managingfollow-ups, and providing sales support. Thisis a great opportunity for someone who thrives in a client-focused role and islooking for career growth.
Key Responsibilities:
Manage assigned client accounts to ensure satisfaction and retention. Identify upsell and cross-sell opportunities to grow revenue. Support TSCs by scheduling key meetings and managing follow-up tasks. Maintain accurate client data in CRM systems and generate reports as needed.
Qualities We’re Looking For:
Strong organizational skills and attention to detail. Formidable business acumen. Excellent communication and collaboration abilities. Proactive problem-solving and a client-first mindset. Ability to multitask and prioritize in a fast-paced environment.
Qualifications:
Experience in client management, sales support, or customer success is a plus. Experience with CRM software (e.g., HubSpot, Salesforce) is a plus. Strong time management skills and ability to work independently or within a team.
Technological Proficiency:
Solid understanding and experience with standard applications, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), and a quick learner when it comes to adapting to additional software as needed.
