Customer Care Advocate Position Available In Oneida, New York
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Company:
Botg
Salary:
$40560
Job Description
Customer Care Advocate
BOTG LLC
Oriskany, NY 13424
Job Title:
Customer Care Advocate Location:
Oriskany, NY (Candidates must reside within 1 hour of Oriskany)
Start Date:
August 4, 2025
Training Schedule:
August 4
- September 26 | 8:00 AM
- 5:00
PM EST Nesting Period:
September 9
- September 26 (Continuation of training)
Note:
No time off is permitted during the training period.
Work Arrangement:
Remote with periodic onsite visits (team meetings, training, etc.)
Shift Hours:
Monday-Friday, 8:00 AM
- 11:00 PM EST (Must be flexible as schedules are assigned based on business needs)
Contract Duration:
3 months with possible extension depends on performance
Key Responsibilities:
- Provide outstanding customer service to dental insurance policyholders via phone and email.
- Research inquiries related to policy details, claims, and procedures.
- Accurately process transactions and escalate as necessary.
- Strengthen customer relationships through effective communication and empathy.
- Navigate multiple systems (Salesforce, Insight, etc.) while handling customer conversations.
- Maintain professionalism and service quality throughout all interactions.
Required Skills & Experience:
- High School Diploma or GED.
- Minimum 1 year of customer service experience (call center, retail, restaurant, etc.).
- Intermediate computer literacy.
- Ability to work flexible shifts between 8 AM and 11 PM, Monday-Friday.
- Must be located within 1 hour of Oriskany, NY.
- Comfortable navigating multiple applications simultaneously.
Preferred Qualifications:
- Previous call center or dental office experience.
- Knowledge of dental or insurance products.
- Proficiency in Salesforce.
- Strong keyboarding and multitasking skills.
- Excellent listening and verbal communication skills with a customer-first mindset.
Job Types:
Full-time, Contract Pay:
$19.00
- $20.
00 per hour Expected hours: 40 per week
Shift:
Day shift
Experience:
Customer service: 2 years (Required)
Work Location:
In person
