Customer Care Advocate Position Available In Orange, New York

Job Description:

Onsite Training – Warwick, RI Class Start Date – ASAP Inboundcustomer service role for Defined Benefits/Retirement IncomeSolutions Dept. Max payrate $20 per hour Training will be onsite aswell as nesting, then remote with the exception of coming into theoffice once per month

Required Experience:

1-2 years of call centerexperience, or equivalent experience (office experience) 1-2 yearsexperience with Windows-based operating systems (Microsoft Office,Suite, etc.) The role will include customers calling to learn abouttheir defined benefit pension, customers calling to start theirpension benefits, for account maintenance (direct deposit changes /address changes), assisting family members & beneficiaries withinthe claims process, and answering account information. The rolerequires processing and a strong ability to navigate Windows-basedoperating systems. Strong customer service focus is a must. Abilityto convey complex topics to clientele. Work to remove roadblocks tocustomer requests & educate customers on the correct process forreceiving information. Licensing is not required for the role.

Warwick, Rhode Island location required.

MANDATORY

Training ison-site. Nesting and quality assessment will be on site. Aftersuccessful completion of quality certification/assessment, theposition will be remote. Training is 3 weeks and then nesting is 2weeks, so 5 total weeks in office. Agent experiencing system issuesat home office will be required to travel to Warwick office untilsystem issue/outage corrected.

Requirements:

” “Ability to attendtraining, nesting at Client’s Warwick RI office

• Ability to workfrom home which includes high-speed internet and a quiet place towork that is secure. (Hotspots are not allowed high internet speedis required)
• Able to use video during interviews and training.
• An ability to work during the hours of operation of Monday-Friday,must be flexible regarding shifts worked, which may change based onbusiness needs. ”
• NO time off planned during training until theend of nesting Timeline
• ” The plan is to train on-site at theClient office in Warwick, RI ”

Training Schedule:

8:30-5 pm EST, 1Hour Lunch Schedules after training be determined using a rankingsystem based on performance in training. Temps will bid onavailable schedules based on business needs closed Saturday andSundays – ask for open availability Monday and Friday 8 am 9 pm 8hr. shift with a 30-minute lunch.

Equipment Coordination:

Tempswill have their equipment picked up on Day 1 of Training. Equipmentto be provided is a Client laptop, docking station, 2 x monitors,keyboard, mouse & headset.