Service Advisor Position Available In Putnam, New York

Service Advisor Stronghold Industries, LLC 41 Commerce Dr, Carmel, NY 10512

Job Title:

Service Advisor Location:

Carmel, NY (Onsite)

Schedule:

Full-Time | Monday-Friday, 8:00 AM

• 4:30

PM Department:

Stronghold Systems•

Truck & Equipment Division Reports To:

Service Director Position Summary Stronghold Systems is seeking a Service Advisor to provide high-level administrative and customer support for our heavy-duty truck and equipment repair division. In this role, you will serve as a central hub of communication between the front office, technicians, and customers — ensuring that job intake, invoicing, collections, and documentation are completed with consistency, accuracy, and care. You’ll play a key role in coordinating workflows, maintaining internal records, and supporting our service operations using platforms like Fullbay. From technician time tracking to invoicing and reporting, your contributions will directly support the success of our service team and the satisfaction of our customers. This position is ideal for someone who is organized, adaptable, and eager to grow within a company that values strong systems and strong relationships. At Stronghold, we pride ourselves on doing things the right way — with professionalism, accountability, and optimism — even when things get busy. Key Responsibilities Administrative & Service Order Support Open and manage service orders in Fullbay based on incoming job requests Accurately enter service details, job scopes, technician hours, and parts used Maintain well-organized service records and documentation in accordance with company standards Customer Communication Serve as a secondary point of contact for customers, as directed by the Service Director Provide timely updates on job progress, changes in scope, or estimated completion Answer phone calls and emails professionally, offering clear and helpful information Invoicing & Collections Review completed service work for billing and submit invoices for Director approval Send invoices to customers and track outstanding balances Collaborate with the Service Director to support collections and resolve billing concerns Scheduling & Outreach Use Fullbay reports to identify and follow up on overdue or upcoming services (e.g., PMs, DOT inspections) Proactively contact customers to schedule maintenance and service appointments Build strong service relationships that encourage repeat business and customer trust Payroll & Internal Reporting Verify technician time entries and labor allocations for payroll processing Generate and submit daily payroll reports for review and approval Assist with additional operational and performance reporting as needed Qualifications 2+ years of experience in administrative, service writing, or customer service roles Excellent organizational skills and attention to detail Clear written and verbal communication abilities Comfortable with Microsoft Office and cloud-based workflow platforms Experience in a truck, heavy equipment, or automotive service environment Familiarity with Fullbay or similar service management software Understanding of parts ordering, labor billing, and general repair processes Working at Stronghold Stronghold Systems is a growing operation with deep roots in service, reliability, and relationships. As part of the Stronghold team, you’ll work in an environment that champions our core values: Collaborative

• We work closely across departments to keep things running smoothly. Adaptable
• We stay flexible to meet the needs of the day while keeping the bigger picture in mind. Accountable
• We take ownership of our work and pride in doing it right the first time. Professional
• We lead with respect, clarity, and consistency in everything we do. Optimistic
• We approach every challenge as a chance to find a better solution.

If you’re looking for a place to grow, be valued, and make a real impact, Stronghold Systems may be the long-term home you’ve been looking for.

Job Type:

Full-time Pay:

$60,000.00

• $80,000.

00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Days:

Monday to

Friday Experience:

Fullbay Software:

2 years (Preferred) Ability to

Commute:

Carmel, NY 10512 (Required) Ability to

Relocate:

Carmel, NY 10512: Relocate before starting work (Required)

Work Location:

In person