Customer Service Representative Position Available In Allegheny, Pennsylvania

Description We are looking for a dedicated Customer Service Representative to join our team in Pittsburgh, Pennsylvania. This is a Contract to permanent position, offering an excellent opportunity for growth and long-term career development. The role requires flexibility with work hours, including late nights and weekends, to meet the needs of our customers.

Responsibilities:

• Handle refund requests, disputes, payoff quotes, and account updates with accuracy and attention to detail.
• Resolve customer complaints by addressing concerns and providing timely solutions.
• Process stop payments and submit inquiries regarding credit card limit increases.
• Troubleshoot online banking issues such as password resets, mobile banking access, and bill payment concerns.
• Serve as a liaison between the branch and customers, ensuring seamless communication and resolution of service requests.
• Gather and relay customer feedback to enhance service quality and operational efficiency.
• Build strong relationships with customers through empathetic interaction and exceptional service.
• Perform additional duties and projects assigned by management to support team objectives.
• Work rotational weekend shifts and occasional holidays as required. Requirements
• High school diploma required; college education is a plus.
• Strong communication skills, both verbal and written, to effectively interact with customers.
• Proven ability to provide excellent customer service with a detail-oriented approach.
• Capacity to multitask and thrive in a fast-paced environment.
• Proficiency in using general office equipment, personal computers, and job-related software.
• Familiarity with Word, Excel, and Outlook; intermediate skills are advantageous.
• Experience with relationship management software or Workday is a plus.
• Prior customer-facing experience is highly desirable.

TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – whenever you choose – even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .