Contact Center Assistant I – Patient Access – Part Time Days Position Available In York, Pennsylvania

Contact Center Assistant I – Patient Access – Part Time Days 3.6 3.6 out of 5 stars York, PA General Summary Performs a variety of support functions including, but not limited to, general phone management and call intake, urgent symptom routing, customer interviews, scheduling, registration and insurance record management. Shift Part Time, varied hours starting as early as 7:30a to as late as 4p, Monday through Friday, no weekends (16-20 hours/week). Full-time, on-site training at the Greenway Tech Building in York, PA is mandatory (no exceptions) for a period of 6-8 weeks. Work from home eligibility considered after successful training period.

Duties and Responsibilities Essential Functions:

Answer high volume of incoming calls to a centralized phone queue and occasional outgoing calls with exceptional customer service skills in a timely manner Actively listen to identify defined urgent symptoms and direct appropriately to clinical staff Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives Effectively relay medical information to the clinical team to aid them in providing exceptional patient care (verbally or via the patient’s Electronic Health Record as appropriate) Maintain accurate and comprehensible documentation of caller’s needs in the patient’s EHR Communicate with ancillary areas (pharmacy, lab, imaging, etc.) to provide information for the patient/practice Build sustainable relationships and engage customers by going the extra mile Schedule patient appointments within established parameters Collect accurate financial and demographic information for registration when necessary Pages providers as needed for consults Meet department/team qualitative and quantitative targets Possess strong computer skills and the ability to maneuver multiple resources Utilize communication “scripts” when handling specific topics Comply with all HIPAA rules and regulations; obtain 2 patient identifiers with each interaction

Common Expectations:

Maintains established policies and procedures, objectives, quality assessment and safety standards. Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation Establishes and maintains files and records on an ongoing basis.

Qualifications Minimum Education:

High School Diploma or GED Required Work Experience:

Less than 1 year Relevant experience. Required Customer service, medical office and/or call center support experience.

Preferred Courses and Training:

Medical terminology. within 180 days

Required Knowledge, Skills, and Abilities:

Strong phone and verbal communication skills. Actively listen and speak in a professional manner. Customer focus and adaptability to various personality types and call scenarios. Ability to manage time effectively.