Customer Service – Saturday/Sunday Shift Position Available In Spartanburg, South Carolina
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Job Description
Customer Service – Saturday/Sunday Shift Ramp Services Holdco 9091 Asheville Highway, Boiling Springs, SC 29316 This shift is 8:00AM-11:00PM , both Saturday and Sunday • This is a work from home position. You must have a quiet office to work in, to take calls. You will be required to travel to Boiling Springs for training. •
About Us:
At RAMP Services, we don’t just fix HVAC systems—we build lasting relationships by providing top-tier 5-Star service. As a fast-growing, dynamic company, we’re looking for enthusiastic, customer-centric individuals to help us continue our mission of excellence. Join us in keeping our community cool and comfortable!
Position Overview:
We’re on the hunt for a Customer Service Representative (CSR) to be the friendly, professional voice of Ramp Services. This is a Saturday and Sunday inbound remote receptionist role. You will receive on average 3-10 calls per hour. Your performance will be based on your ability to handle calls promptly and correctly while offering 5-Star customer service. If you have a passion for helping others, a knack for problem-solving, and the drive to make every customer interaction a positive experience, you might be just the person we’re looking for! In this role, you’ll engage with our customers over the phone, resolve concerns with empathy, and help schedule services that ensure their needs are met.
What You’ll Do:
Answer customer calls with a positive attitude, offering appointment windows and lead times. Document interactions accurately in our system to ensure clear communication and follow-up. Collaborate with teammates to resolve issues or escalate concerns when necessary. Meet performance targets by hitting daily, weekly, and monthly call goals. Support the team by assisting with administrative tasks and helping to achieve department and company goals. Participate in training programs to continually improve your skills and stay up-to-date with company standards. Stay professional —from your demeanor to your attire, you’ll represent Ramp with pride!
What We’re Looking For:
High school diploma or equivalent required. Previous customer service experience is required! Excellent communication skills , both verbal and written. Problem-solving abilities with a customer-first mindset. The ability to multi-task in a fast-paced environment. A positive, friendly, and patient demeanor , always ready to assist. Team player —able to work independently but also collaborate effectively. Why Join Ramp? Career growth opportunities —we believe in developing talent from within. Team-oriented culture —work with people who truly support each other. A fun, dynamic work environment where your contributions truly make a difference! Ready to make a cool career move? Apply today and become a part of a team that’s all about delivering exceptional customer experiences. We can’t wait to hear from you! Ramp Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type:
Part-time Pay:
$18.00 – $24.00 per hour Expected hours: 28 per week
Shift:
Day shift Evening shift Application Question(s): If there was a secret to Customer Service, what would it be and why? Ability to
Relocate:
Boiling Springs, SC 29316: Relocate before starting work (Preferred)
Work Location:
Hybrid remote in Boiling Springs, SC 29316
