Customer Service Representative Position Available In Bedford, Tennessee
Tallo's Job Summary: The Customer Service Representative position at Albéa Shelbyville in Tennessee involves managing order fulfillment, communicating with customers, resolving issues, and ensuring timely deliveries. The role requires strong communication skills, a positive attitude, and the ability to work in a fast-paced environment. Previous customer service experience is desired, and air travel may be required.
Job Description
Customer Service Representative 3.4 3.4 out of 5 stars Shelbyville, TN About Albea & the Product line that is recruiting Albéa is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging. Our site, Albéa Shelbyville is specialized in Laminate Tubes for Oral, Cosmetic & Pharmaceutical Markets. Scope Responsible for complete order fulfillment while meeting customer satisfaction Based in Shelbyville, Tennessee Main activities Correctly and timely enter orders into SAP. Ensure timely receipt of all new and changing artwork by communicating with customer and/or sales Work with Master Data Analyst & New product launch on any new launches. Timely processing of engraving orders, color matches and unicolor matches Manage slow moving and aged inventories. Resolution of pricing issues Ensure on time deliveries. Resolve and document customer service issues. Attend customer conference calls. Through the SAP, enter customer complaints and follow up with QC. Provide status reports to customers on a regular basis. Work as a team with Sales, Planning, Production, and shipping. Adhere to all company policies and procedures. Other job duties as assigned by Manager. Accountability including KPIs Guarantee Customer Satisfaction within the scope of the position Ensure the provision of a stellar customer experience Be accountable for effective communication between the customer and plant Profile (Experience & qualifications) Individual must be able to operate in a fast-paced environment. Must have strong communication skills and deal with both internal and external customers in a professional manner including good email etiquette. This person must have a “can do” attitude and a willingness to go the extra step for our customers. Strong analytical skills are necessary. Air travel is required from time to time. Previous Customer Service experience is desired. A college degree is preferred One to three years experience is highly preferred
