Warranty / Technical Service Position Available In Hardin, Tennessee

Warranty / Technical Service 3.2 3.2 out of 5 stars Savannah, TN 38372

Technical Service/Warranty Department:

Technical Service Work Location:

Savannah Reports to: Technical Service Supervisor 2. Position summary Under the Technical Services Supervisor, the Technical Service/Warranty Advisor works with customers, sales representatives, technicians, and other internal departments to address escalating after sales questions to delight customers within established corporate standards and policies. 3. Primary responsibilities Answering to customer service calls / Emails makes an analysis of the problems and finds solutions in the respect of the objectives of the service. Collects and prepares the necessary documentation for follow-ups on service calls. Enters the information into the system and ensures that a follow up is made according to the deadlines established to prevent job sites back charges. Advises the supervisor in the event of a problem. 3. Using the ERP systems, makes the data entry of all relative data to the service calls received by: (fax, email, telephone) Responds to requests of information concerning ABG products (installation, warranty, information on the various systems etc. Collaborates with the services of ABG in order to ensure the resolution of certain problems (quality, sales, shipping etc.) Sends documents required by the clients (Instruction manuals, warranty, technical drawings, certificate of conformity CSA/UR/uL etc.) Maintains the filing of documentation related to each service call. Other duties as assigned by supervisor. 4. Professional skills/Qualifications 1) Minimum level of education and/or specialization: High School/College/Pre-University degree Ø High School diploma required 2) Minimum relevant experience required: Ø 2 years experience in a relevant position 3) Specific skills (skills required to successfully fill the position) Ø Autonomous and self starter Ø Plumbing knowledge an asset Ø Analytical Ø Negotiation skills Ø Meticulous and rigorous Ø Punctual and flexible Ø Computer skills Ø Professional and mature Ø Handy type of individual Ø At ease with MS Office Ø ERP experience (an asset) 4) Main interactions: Ø Quality Department, Sales and Shipping 5. Impact on Business Ø Important impact towards customer satisfaction and buying experience

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift Ability to

Commute:

Savannah, TN 38372 (Required)

Work Location:

In person