B2B Customer Service Representative Position Available In Knox, Tennessee
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Job Description
B2B Customer Service Representative
Knoxville, TN Description Now Hiring:
Customer Service Representative•
Digital Payments Support Location:
Knoxville, TN —
On-site Training Required Pay Rate:
$20/hour
Class Start Date:
July 22
Training & Schedule:
Initial Training:
On-site for 3-4 weeks in a classroom-style setting
Post-Training:
Remote with occasional in-office days for team events
Schedule:
11:00 AM•8:00 PM EST (Training hours TBD, likely 10:00 AM•7:00 PM)
Candidates within commuting distance for training—or open to temporary relocation (at your own cost)—are welcome Are you a detail-oriented professional with a background in call center, tech support, or banking? Are you looking for a long-term opportunity where your curiosity and initiative are valued? About the
Role:
As a CSR, you’ll be the first point of contact for inquiries related to payment processing—particularly checks and digital transactions. Our ideal candidate thrives in fast-paced environments, demonstrates top-tier phone etiquette, and is adept at independently locating information within systems and contracts. A background in B2B support is strongly preferred.
Key Responsibilities:
Manage approximately 50 calls per day, plus emails and follow-ups
Troubleshoot payment inquiries by researching payment status, amounts, and recipient details
Navigate multiple systems to extract and synthesize account information
Identify key questions to address unique carrier-specific requirements
Deliver high-quality support that meets internal metrics (AHT, surveys, quality audits)
Document and close customer cases with accuracy and professionalism
Requirements:
Previous experience in a call center, technical, or financial services role
Comfortable balancing phone and written communication channels
Demonstrated ability to research and problem-solve autonomously
B2B support background strongly preferred
Excellent communication and time-management skills Join a team that values resilience, independence, and a drive to support others. Apply now to be part of a fast-paced environment that appreciates sharp minds and strong communication.
Overview Base Pay:
20.00 per
HOUR Other Pay:
Job Number:
1262244
Employee Type:
TTH Manage Others:
Not Specified Travel:
Not Specified Paid Relocation:
Not Specified
