Customer Service Representative Position Available In Knox, Tennessee

Customer Service Representative IGT Solutions Private Limited – 3.1 Knoxville, TN Job Details Full-time $16 – $18 an hour 2 days ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Professional development assistance Qualifications Warm calling Cold calling Customer service Call center experience High school diploma or GED Front desk Travel industry Hotel experience Entry level Under 1 year Hotel management

Full Job Description Role:

Call Center Agent / Customer Service Representative (Reservation / Travel)

Location:

Knoxville, TN (Work from Office)

Shift Timings:

Between 8 AM to 8 PM EST Rotational shifts (9 hours including 1-hour lunch break)

Working Mode:

5 days a week, weekends included About company: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries. Established in 1998, with a 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 85 marquee customers globally. IGT’s global footprint consists of 30 delivery centers

Job Summary:

We are seeking a motivated and customer-focused Call Center Agent/ Customer Service Representative/ Travel Agent to join our team. The ideal candidate will have a passion for travel and a knack for providing excellent customer service. As a Travel Flights Specialist, you will assist customers with flight bookings, answer inquiries, and resolve any issues related to their travel plans. Qualifications

• Min. 6 months of experience as an Call Center Representative or Customer Service Representative is required
• Experience working as a Hotel front desk, Receptionist will also be considered for this role.
• High school diploma or equivalent; additional education in travel and tourism is a plus.
• Must be at least 18 years of age Activities Performed on The Job Handle inbound and outbound calls related to flight bookings and travel inquiries.

Provide accurate information about flight schedules, fares, and travel policies. Assist customers in booking, modifying, or canceling flight reservations. Resolve customer complaints and issues in a professional and timely manner. Maintain up-to-date knowledge of airline regulations and travel industry trends. Document all customer interactions and transactions in the CRM system. Collaborate with team members to ensure a high level of customer satisfaction. Proceeding with requests of hotels, flights, cancellations or flight/hotel details’ amendments; providing information on bookings to the customers Handling cases that need dedication skills or more difficult cases; cases are assigned to the agents by Team Managers or Team Captains It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Type:

Full-time Pay:

$16.00 – $18.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday Weekends as needed

Work Location:

In person