Direct Hire B2B Customer Service Position Available In Knox, Tennessee

Direct Hire – B2B Customer Service
Knoxville, TN Description RemX is seeking friendly Remote Customer Service Representatives to handle B2B customer questions, escalations, and walk clients through troubleshooting or setup processes. This is a

• Direct Hire
• role, for Customer Service and Technical Support focused individuals. For an immediate response please email an updated resume to andrea.knodt@remx.com Location-Knoxville, TN Pay Rate- $20/hour Hours-11am-8pm EST no exceptions
• This will be ON-SITE
• 3-4 weeks in classroom type setting.

After training remote with occasional hybrid day for fun events. Training hours most likely 10am to 7pm, TBD.

Key Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels (i.e., phone, email, chat, etc.).
• Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
• Knowledgeable in our products and services
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional support.

Overview Base Pay:

20.00 per

HOUR Other Pay:

Job Number:

1262204

Employee Type:

Manage Others:

Not Specified Travel:

Not Specified Paid Relocation:

Not Specified