Customer Service Representative Position Available In Shelby, Tennessee

Job Description:

Cordova Safety Products, a division of Bunzl, is seeking aCustomer Service Representative for our location in Memphis. TheCustomer Service Rep will answer customer inquiries, enter andsuccessfully process orders (40-50 daily). This position will alsobe responsible for investigating customer inquiries and shippingissues, providing a successful resolution, and maintainingrelationships with both internal and external customers withexceptional service.

Shift:

Monday – Friday, 8:00am – 5:00pm At Bunzl, we know that our employees are our number one asset. Weseek to recruit and retain the right people who are passionateabout our business and we provide opportunities for our employeesso that they may progress within our company based on theirtalents, experiences, and their aptitude.

Responsibilities:

• Handles a variety of in-bound calls to determine the appropriatecourse of action
• Ensures delivery of excellent customer service through fast andaccurate processing of orders
• Communicates and coordinates with other departments to resolveinquiries
• Serves as a liaison between customers and the industrial salesdepartment
• Provides pricing and delivery information and processesorders
• Builds and maintains business relationships with customers byproviding prompt and accurate services to promote customerloyalty
• Makes out-bound calls as needed to keep clients updated regardingpromotions, new products, and to secure new orders
• Assists customers in the selection of products according to theirneeds/requirements
• Utilizes computer systems to assist with pricing, availabilityand alternate product selection
• Receives orders and resolves pricing situations encounteredduring customer transactions using current sales policies
• Works effectively with others in a team-based environment toaccomplish company goals and to identify and resolve problems
• Assists in resolving shipping discrepancies and errors, includingobtaining proof of deliveries from the freight carrier and pullingnecessary internal documents
• Submits credit requests, as needed
• Enters sample orders and follow up with the customer regardingthe performance of the sample to obtain an order
• Assists with processing and shipping sample orders, as needed
• Maintains a clean, safe, and organized working environment
• Conducts all functions, duties and responsibilities in aprofessional manner with a positive attitude and demeanor

Requirements:

• High school diploma or equivalent required; Bachelor’s degreepreferred
• Minimum 3 years of customer service experience
• Excellent communication skills and problem-solving abilities
• Handles all requests in a timely and accurate manner
• Ability to multi-task
• Ability to handle a fast-paced work environment
• Positive and professional attitude
• Ability to work in a team environment
• A high degree of energy, reliability, and organizationalskills
• Good computer skills with proficiency in the use of MicrosoftWord, Outlook and Excel
• Familiarity with contact database applications So, what are you waiting for?

A new career awaits you with endlessopportunities. Bunzl is a global leader in the Cleaning & Hygiene, FoodProcessing, Grocery, Health Care, Non-Food Retail, and Safetyindustries. We have grown both organically and through acquisitionsto sales in excess of $10 billion. Bunzl North America isheadquartered in St. Louis, Missouri. Bunzl North America owns andoperates more than 100 warehouses and serves all 50 states, PuertoRico, Canada and parts of the Caribbean and Mexico. With more than5,000 employees and 400,000 plus supplies, Bunzl is regarded as aleading supplier in North America. Bunzl Distribution offers competitive salaries, a comfortable workenvironment, and a full range of benefits including a 401k with acompany match. Bunzl Distribution has a tradition of commitment to equalemployment opportunity. It is the established policy to attract andretain the best qualified people without regard to race, color,religion, national origin, sex/gender (including pregnancy), sexualorientation, age, disability or veteran status as provided bylaw.