Service Tech. Manager Position Available In Windham, Vermont

Service Tech. Manager Cocoplum Appliances 1300 Putney Road, Brattleboro, VT 05301

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Location:

Brattleboro, VT Job Type:

Full-Time Industry:

Appliance Sales & Service Work Environment:

Laid-back, team-oriented, medium-paced We’re a locally rooted appliance company focused on selling and servicing high-quality household appliances. Our work environment is relaxed but efficient, and our team values clear communication, reliability, and hard work. We’re looking for a Service Tech Manager to help keep our service department organized, responsive, and running smoothly. This role is ideal for someone who understands appliances and parts, can manage a team, and doesn’t mind rolling up their sleeves to solve problems and streamline operations.

Key Responsibilities:

Coordinate and schedule service appointments Manage and dispatch service technicians for daily routes and calls Track technician activity, job status, and completion reports Handle customer complaints or service-related issues with professionalism and follow-through Oversee invoicing, billing, and collecting service payments Order and manage inventory of parts and appliances; process part exchanges Liaise between sales, service, and support teams to ensure smooth communication Maintain accurate service logs and technician records

Requirements:

Prior experience managing or working with service techs or in appliance repair is highly preferred Familiarity with appliances and appliance parts is a must Strong organizational and multitasking abilities Excellent customer service and communication skills Basic billing and payment processing knowledge Comfortable with troubleshooting department issues as they arise Friendly, reliable, and able to work independently and as a team Nice to

Have:

Experience using scheduling or inventory software Bilingual (Spanish/English) is a plus Previous experience in a small-to-medium company environment This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.