Patient Support Center Representative:Full-Time Position Available In White, Arkansas

Patient Support Center Representative:

Full-Time 4.2 4.2 out of 5 stars 400 S Main St Ste 100, Searcy, AR 72143 Patient Support Center Representative

OUR VISION

We are here to Glorify GOD by means of radically improving Patient Care in an environment that promotes the flourishing of our employees and to inspire others to take up the same cause . Together, we aim to: Set Others up for

Success Inspire Others:

Don’t just bring your best game, bring others’ best games

Take Initiative:

Action is better than inaction; See a problem, do something about it—we trust you

Innovate:

Bring ideas, embrace change If you’re bringing to the table: Excellent customer service and communication skills Fantastic critical thinking skills Patience, sound judgment, and discretion dealing with confidential information Top-notch organizational and multitasking skills Knowledge of medical terminology, regulations, and medical office procedures Functional grasp of the English language for reading and writing using proper grammar Experience with basic computer data entry Then PrimeCARE offers you: A stellar culture based around moral integrity and mutual trust Flexible working hours to allow you to care for patients with us and enjoy your time away to the fullest Growth mindset toward continually improved patient Quality Care Great leaders dedicated to helping you succeed and grow Working with PrimeCARE, you will get to: Take patient calls and provide accurate, satisfactory answers to their queries and concerns. De-escalate situations involving dissatisfied patients, offering assistance and support. Handle patient scheduling over the phone for clinics. Work on clearing the fax inbox and taking care of medical records, as needed.

Reporting structure:

Report to Call Center Manager We expect you to work with your teammates to help each other comply with policies and procedures. Work schedule and conditions, travel required, physical requirements: Working hours/schedule requirements Clinic hours: 8-8M-F, 10a-5p Sat, 1p-5p Sun This position will be out of the Searcy location.

FT:

Work a minimum of 30 hours per week, up to 40 or above, depending on clinic needs

PT:

Work up to 30 hours per week, occasionally more, depending on clinic needs Expect to work some evenings every week (up to three 12-hour shifts) and approximately two (2) full weekends per month Attendance will be required at staff meetings on a monthly basis outside of regular working hours (generally, early morning)

Travel:

Travel may occasionally be required to attend trainings, meetings, or to cover for teammates at other locations in Central Arkansas (generally, at other PrimeCare clinic locations) Physical requirements & General working conditions: Moderate risk of occupational exposure to blood-borne pathogens and other potentially infectious materials Employees may occasionally be required to team-lift a patient High traffic work area, high level of patient and employee interaction Moderate noise level from electronic/machine, telephone, and vocal noise Employee will be required to speak to and listen to others in person and via telephone Employees will be required to process, remember, and comply with changes in processes and protocols with or without advance warning Majority of time may be spent sitting, using hands and fingers to perform job tasks; some reaching is required; many job functions require repetitive motion Vision abilities required to perform this job include close vision Reasonable accommodations may be made to enable people with disabilities to perform the essential job functions

FLSA Status:

Hourly Non-Exempt