Independent Appraiser Supervisor Position Available In Norfolk, Massachusetts

Independent Appraiser Supervisor Quincy Mutual Group, Inc. Quincy, MA 02169

• Hybrid work This position follows a hybrid schedule of one day per week in office and requires frequent travel for field inspections and vendor visits.

POSITION SUMMARY

The Independent Appraiser Supervisor oversees the activities of independent appraisal firms and preferred body shops on behalf of the company. This person will monitor appraiser assignment activity and work product quality through automated programs with business partners, as well as audit independent appraisal firms and reinspect vehicles to ensure that regulatory and cost containment standards are met. The Independent Appraiser Supervisor will provide technical support to Claims department personnel and intervene in complex claim situations.

PRINCIPAL ACCOUNTABILITIES

Job Knowledge

• Conduct periodic audits of appraisal firms—reviewing appraisal quality, invoicing accuracy, and regulatory compliance.
• Manage appraisal assignments via CCC Open Shop and other automated programs; prepare performance and cost-monitoring reports. Judgment
• Investigate and mitigate disputed auto claims, making sound coverage and settlement decisions.
• Attend mediations and small-claims hearings to represent the company’s interests and resolve complex disputes. Communication, Relationship Building, & Teamwork
• Collaborate with agents, insureds, claimants, appraisers, body shops, and SIU to address potential fraud issues and coverage denials.
• Provide clear technical guidance to Claims department staff on appraisal issues and process improvements.
• Works closely with the other Independent Appraiser Supervisor to ensure consistency in appraisal oversight, share best practices, and jointly address complex claims or vendor issues. Delivery & Productivity
• Complete vehicle re-inspections and manage the physical damage repair process for company vehicles in a timely manner.
• Maintain and update standard operating procedures for preferred body shops to ensure consistent, efficient workflows.

Analysis / Business

Insight / Compliance

• Monitor expense fees, analyze trends in appraisal costs, and recommend improvements to contain expenses.
• Ensure all appraisal activities comply with state regulations (CT, MA, RI) and company guidelines. Leadership
• Direct, train, and coach independent appraisers on regulatory requirements, company policies, and procedures.
• Supervise and mentor independent appraisal firms and conduct regular training sessions for appraisal staff.
• Drive continuous improvement in appraisal quality and vendor performance through targeted coaching and feedback.

JOB REQUIREMENTS

Education:

• Four-year college degree or equivalent insurance coursework is strongly preferred.
• Massachusetts Motor Vehicle Appraiser License required; Rhode Island and Connecticut licenses preferred.
• Adjuster licenses in RI and CT preferred.

Experience:

• Minimum 5 years’ experience as a licensed motor vehicle appraiser is required.
• 2-3 years in an appraisal leadership or supervisory role preferred.

Skills & Competencies:

• Proficient with CCC appraisal software and CCC portal.
• Thorough knowledge of motor-vehicle appraisal regulations and fair-settlement practices.
• Strong negotiation skills and the ability to resolve disputes effectively.
• Excellent verbal and written communication skills.
• Familiarity with automobile policy coverage in CT, MA, and RI.

Job Type:

Full-time Benefits:

401(k) Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance

Schedule:

8 hour shift Monday to Friday Ability to

Relocate:

Quincy, MA 02169: Relocate before starting work (Required)

Work Location:

Hybrid remote in Quincy, MA 02169