Client Intake Assistant Position Available In Pinellas, Florida
Tallo's Job Summary: Client Intake Assistant needed for a long-established personal injury law firm in St. Petersburg, FL. Responsibilities include monitoring new client inquiries, establishing rapport, documenting interactions, and assisting with paperwork. Must have law firm experience, 55 WPM typing speed, attention to detail, and excellent communication skills. Full-time position with pay ranging from $18.00 to $20.00 per hour, benefits included. Work location is in person.
Job Description
Client Intake Assistant Personal Injury Law Firm – St Petersburg 8600 4th Street North, Saint Petersburg, FL 33702
Job Title:
Client Intake Assistant Long established and well-known Tampa Bay area personal injury law firm with high professional standards and friendly, supportive, and fast-paced work environment. Seeking a Client Intake Assistant to work as a client-facing representative of the firm, handling initial potential client calls and online inquiries.
Responsibilities include the following:
Persistently monitor all potential new client inquiries (email, internet, phone & referrals) Immediately contact every lead & establish rapport with potential new client Thoroughly document all instances of new client contact. Continuously follow up with pending inquiries Update logs and reporting systems to reflect status of all potential new clients Conduct potential new client interviews with genuine empathy and compassion Gather and thoroughly report case facts for Attorney evaluation Assist new clients with completing paperwork Fax, mail, scan and e-file documents Schedule/calendar potential new clients appointments as needed Assist with general office duties Assist with answering phones and reception duties as needed
Must-Have Qualifications:
Experience working at a law firm Types minimum of 55 WPM Ability to comply with established protocols Strong attention to detail is a must! Excellent phone etiquette Pleasant attitude and great customer service skills High level of computer knowledge, including word processing, spreadsheets, and database concepts. Proficiency in Microsoft Office Suite (i.e. Outlook, Word, Excel) Excellent verbal and written communication skills Dependable and prompt Ability to work effectively with minimal supervision Flexible and willing to take on new tasks as they arise Ability to thrive in a fast-paced environment Deadline and detail-oriented Enthusiastic, goal oriented and a true team player Valid driver’s license / clean driving record Clean criminal history
Preferred Qualifications:
No phone calls, please. Bilingual (Spanish/English) Experience with CRM system(s)
Job Type:
Full-time Pay:
$18.00 – $20.00 per hour
Benefits:
Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): How many years of experience do you have working at a law firm?
Work Location:
In person
