Bank Disputes Specialist Senior Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: As a Bank Disputes Specialist Senior at USAA, you will investigate and resolve complex fraud and non-fraud transactional disputes filed by members. You will recover funds, engage in customer service activities, and work within a highly regulated environment. This role requires 4 days in the office and offers a salary range of $51,370-$92,060.
Job Description
- Why USAA?
- At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values
- honesty, integrity, loyalty and service
- define how we treat each other and our members. Be part of what truly makes us special and impactful.
- The Opportunity
- As a dedicated
- Bank Disputes Specialist Senior
- , you will within defined guidelines and framework, protect the financial interests of USAA and our members by thoroughly investigating and resolving complex and moderately complex fraud and non-fraud transactional disputes filed by members on their credit cards, debit cards and deposit accounts in compliance with federal and state Laws, Rules, and Regulations (LRRs).
Attempts to recover funds in accordance with payment association rules (Visa, Amex, NACHA, Zelle, etc.). Engages in customer service activities to satisfy member requests and provide dispute resolution outcomes. Operates in a highly regulated environment where performance is measured by quality and efficiency metrics aligned to business scorecards. We offer a flexible work environment that requires an individual to be
- in the office 4 days per week.
- This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is
- not•available for this position.
- What you’ll do:
- + Under direct supervision, completes reasonable investigations of the most sophisticated Fraud and Non-Fraud Credit Card, Debit Card and Deposit transactional disputes while consistently ensuring regulatory compliance.
+ Applies analytical problem-solving skills, sound knowledge of Laws, Rules and Regulations (LRRs) and payment association rules (Visa, Amex, NACHA, Zelle, etc.) to research, resolve and recovery funds for disputed activity. + Responsible for resolving card holder liability based on results of a reasonable investigation. + Processes recovery attempts through chargebacks, representments and arbitrations. + Processes account credits/debits when vital, in accordance with regulatory requirements. + Details the results of a reasonable investigation within the appropriate case management system. + May work control or exception functions associated with Fraud and Non-Fraud Credit Card, Debit Card and Deposit transactional disputes. + Assists team members with reasonable investigations of sophisticated and moderately sophisticated Fraud and Non-Fraud Credit Card, Debit Card and Deposit transactional disputes, including issues. + Conducts training and process walkthroughs for team members and business partners. + Assists management with providing mentor and feedback to team members regarding compliance, quality and production standards. + Provides management with observations on trends to assist with developing recommendations that update/improve policies, processes and procedures, and/or troubleshooting system defects. + Ensures risks associated with business activities are effectively identified, measured, supervised, and controlled in accordance with risk and compliance policies and procedures.
- What you have:
- + High School Diploma or General Equivalency Diploma required.
+ 4 years of customer contact experience in a financial services organization to include dispute possessing and/or conflict resolution. + 3 years of experience analyzing trends, making recommendations for updates to policies, processes and procedures, and/or troubleshooting system defects. + 2 years of experience collaborating with Senior Leadership such as providing trend insights and/or recommendations for process improvement. + 2 years of experience working under Federal Banking Regulations to include Regulation E, Regulation Z and/or UDAAP.
- What sets you apart:
- + US military experience through military service or a military spouse/domestic partner.
+ Experience in evaluating breach of warranty for fraud. + Check fraud breach of warranty claims (Evaluation, Decision, Processing, follow up, Claim closure) experience. + Experience in processing of hold harmless claims between banks. + Experience processing of restitution claims for fraud. + Certified fraud examiner (CFE).
- Compensation range:
- The salary range for this position is: $51,370
- $92,060
Compensation:
You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
-
Benefits:
- At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._
- If you are an existing USAA employee, please use the internal career site in OneSource to apply.
- Please do not type your first and last name in all caps.
- _Find your purpose. Join our mission._
- USAA is unlike any other financial services organization.
The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you’ll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don’t have to be connected to the military yourself
- you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer
- applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA
- Notice at Collection (https://statmcstg.
usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.
USAA is an EEO/AA Employer
- applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
