Compliance Coordinator II, Compliance Services Position Available In Mecklenburg, North Carolina

Compliance Coordinator II, Compliance Services
Charlotte, North Carolina
Compliance Coordinator II, Compliance Services
Charlotte, North Carolina
Full time
Opening on: May 9 2025
Remote
Ascensus
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Section 1: Position Summary
This position is responsible for supporting our clients compliance related requirements and requests though leveraging experience, knowledge and independent resolution to achieve client satisfaction. An additional responsibility of this position includes independently working on initiatives to help support client satisfaction.
This position is also responsible for providing leadership by example and serving as a technical resource to ensure client expectations are met and/or exceeded.
Section 2: Job Functions, Essential Duties and Responsibilities
To assist our clients with their annual IRS reporting requirement, prepare and quality control IRS Large Form 5500, inclusive of all appropriate schedules and reconciliations which include Schedule C.
Expertise with annual Compliance testing (ADP/ACP, 410(b) 415, 402(g)) as required for clients.
Perform and quality control advanced client requested calculations which include Profit Sharing integrated, QNEC, QMAC, Match contributions and review of plan document to ensure that provisions have been correctly applied to the calculation.
Expertise associated with plan documents to assist with client resolution.
Support Client Service teams through timely comment resolution and phone support including external conference calls to assist with client resolution.
Participate in annual Post Mortem meetings that are held in collaboration with other teams throughout the organization to continuously improve the Client Experience.
As a Compliance Service’s subject matter expert, review and update training materials for instructor led courses as well as assisting the Training team with presenting the material.
Train and mentor associates in Compliance Services to ensure processes are reviewed to determine that the best client experience is being provided.
Ability to take lead or participate on special projects within the Compliances Services department or represent Compliance Services on cross-departmental projects or initiatives. This includes providing status update to the Compliance Services team.
Assist the Leadership team with the review and quality control of external communications sent to our clients.
Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always® should be visible in your actions on a day to day basis showing your support of our organizational culture.
Supervision As a Compliance Service’s subject matter expert, review and update training materials for instructor led courses as well as assisting the Training team with presenting the material.
Train and mentor associates in Compliance Services to ensure processes are reviewed to determine that the best client experience is being provided.
Section 3: Experience, Skills, Knowledge Requirements
A minimum of 4 years industry experience in retirement services environment, including compliance testing and 5500 experience.
Ability to make sound business judgments while effectively balancing client needs and organizational considerations.
Advanced analytical and problem solving skills.
Ability to work additional hours as necessary to meet business needs.
Consistently demonstrate an advanced level of proactive client focus.
Ability to work with a high level of independence.
Ability to work within a team structure to ensure common goal of providing exceptional customer service.
Strong coaching and mentoring skills.
Strong knowledge base of ERISA, DOL and IRS regulations, and plan documents (individually designed and prototype).
We are proud to be an Equal Opportunity Employer
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.
For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual work space and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 MBps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider.

Note:

For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.
At Ascensus, we aspire to make a difference for others. We are a technology-enabled services company that helps people save for a better future through our network of institutional, financial advisor, and state partners. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity—housed within our

Core Values:

People Matter. Quality First. Integrity Always.®
Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws (“Protected Status”).