Financial Aid Counselor Position Available In East Baton Rouge, Louisiana

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Job Posting Title:

Financial Aid Counselor Position Type:

Professional /

Unclassified Department:

LSUAM Pres

• EM•Rec•FAS•FA•Counseling (Levi Slack (00082072))

Work Location:

1138 Ruffin G.

Pleasant Hall Pay Grade:

Job Description:

The financial aid officer position within Louisiana State University’s office of financial aid & scholarships will play a key collaborative role in advancing the university and meeting the student enrollment objectives. The individual, with general oversight from the Assistant Director, will be responsible for maintaining financial aid communication with current and prospective students and families. Financial Aid Counseling (60%) Counsels and advises prospective and enrolled students in all matters pertaining to federal and state financial aid programs, including but not limited to Federal Pell Grants, Federal Supplemental Educational Opportunity Grants, TEACH Grants, Federal Work-Study, and Direct Loan Programs. This interaction may include phone, in-person, or written contacts. The employee must be accurate in describing financial aid policies, criteria and procedures. Individual must be responsive to prospective students’ concerns and needs by providing excellent customer service. Performs detailed and personalized outreach to prospective and continuing students such as: phone calling, emailing, and other communications as needed. Responsible for assisting students in resolving problems associated with the application processes for federal and state programs, the electronic loan transmission process and the correction process. Evaluates and processes requests for “special circumstances” and “petitions for independent status” presented by students in determining eligibility for the federal programs. Financial Aid Operations (30%) Resolves over award situations, which involves reducing one or more aid programs because of receipt of additional resources or conflicting financial information. Must inform students, contact appropriate agencies, and return proceeds. Serves as a rotating member of the satisfactory academic progress appeals committee. Reviews daily correspondence and award letters in their respective alphabetical breakdown to ensure accuracy and perform quality assurance. Aid in the retention of students through direct student outreach, providing students with a thorough understanding of resources and polices. Special projects as assigned (10%) Including, but not limited to assigned committees and outreach projects. Represent LSU and the Office of Enrollment Management at professional functions and recruiting events. Represent LSU and EMSS at orientation events.

Required Experience/Qualifications:

Bachelor’s Degree LSU is dedicated to fostering an environment where our employees feel appreciated for their skills and individuality. If a candidate does not meet the minimum qualifications as listed but has substantial experience in the key job responsibilities, we encourage them to apply. Meets eligibility to obtain National Student Loan Database System access and must not be in default on a student loan. Our ideal candidate possesses the following qualities: Knowledge of best practices in financial aid Strong team orientation, effective interpersonal skills, and superior written and verbal communication skills Demonstrated commitment to data-driven decision-making, including effective analytical skills and proven results in achieving objectives and goals.

Preferred Experience/Qualifications:

Experience working in financial aid or equivalent student service setting higher education. Uniform may be required. As with all LSU employees, Financial Aid Officers have an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

Additional Job Description:

Special Instructions:

The location of this position is LSU-BR and is not eligible for remote work. To be considered, qualified candidates will submit a complete application which includes a cover letter explaining their specific interest in the position and how their skills and experiences prepare them for success in this role, a resume, and three professional references. Please provide resume and transcripts, if applicable. For questions or concerns regarding the status of your application or salary ranges, please contact Levi Slack at levi.slack@lsu.edu.

Posting Date:

June 26, 2025 Closing Date (Open Until Filled if No Date Specified): September 26, 2025

Additional Position Information:

Background Check

• An offer of employment is contingent on a satisfactory pre-employment background check. Benefits
• LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement. Essential Position (Y/N): LSU is an Equal Opportunity Employer.

HCM Contact Information:

For questions or concerns related to updating your application with attachments (e.g., resumes,

RS:

17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email HR@lsu.edu. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting. LSU includes institutions, facilities and programs in each of Louisiana’s 64 parishes, and its campuses stretch the length of the state from New Orleans to Shreveport. Each institution plays a vital role in preparing students to incorporate new knowledge and technologies into their daily lives. LSU researchers across Louisiana are working on developing a wide-range of innovations to improve quality of life by studying issues such as disease management, advance medical treatments, obesity, coastal protection, hurricane preparedness, energy, natural resource management and agriculture, among others. Louisiana’s Flagship University is a land

• sea
• and space-grant institution with academic programs in all areas of science, engineering, humanities, arts and social sciences.

The University comprises of nine institutions: Louisiana State University and Agricultural and Mechanical College (“LSU”), the premier flagship university for the state, which include the Paul M. Hebert Law Center and the School of Veterinary Medicine Louisiana State University at Alexandria Louisiana State University at Eunice Louisiana State University at Shreveport LSU Health Sciences Center

• New Orleans LSU Health Science Center
• Shreveport The Health Care Services Division Louisiana State University Agricultural Center Pennington Biomedical Research Center Any other college, university, school, institution, or program now or hereafter under the supervision and management of the Board of Supervisors of Louisiana State University and Agricultural and Mechanical College In implementing its mission, LSU is committed to: Offering a broad array of undergraduate degree programs and extensive graduate research opportunities designed to attract and educate highly qualified undergraduate and graduate students; Employing faculty who are excellent teacher-scholars, nationally competitive in research and creative activities, and who contribute to a world-class knowledge base that is transferable to educational, professional, cultural, and economic enterprises; and Using its extensive resources to solve economic, environmental, and social challenges.