Full Time Night Auditor – Holiday Inn Express White House Position Available In Robertson, Tennessee
Tallo's Job Summary: The Holiday Inn Express in White House, TN is seeking a full time Night Auditor to join their team. Responsibilities include assisting guests, handling reservations, and balancing accounts. The candidate must have reliable transportation, be punctual, and work from 11pm-7am on weekdays or weekends. Proficiency in Microsoft Excel, Word, and PowerPoint is required. The pay is $14.00 per hour with benefits such as employee discount and paid time off.
Job Description
Full Time Night Auditor – Holiday Inn Express White House Holiday Inn Express White House 206 Knight Circle, White House, TN 37188 Our mission is Creating everlasting memories: One guest at a time! Regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees. The Holiday Inn Express in White House, TN is devoted to offering the best possible guest experience. We are looking for a full time Night Auditor to join our team! A night auditor is responsible for assisting guests with their overnight requests and balance accounts from the day shift. They check in guests arriving at night, handle guest requests and take reservations. The night auditor also reconciles all daily reports. Essentially, a night auditor’s role is to provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
ESSENTIAL JOB FUNCTIONS
- Providing information to guests about hotel policies, services and amenities.
- Responding to requests from guests for assistance during their stay.
- Provide information about the local area (e.g. directions, places to eat, etc.)
- Selling rooms to “walk-in” customers.
- Entering/changing reservation information on the computer system.
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary corrections to guest accounts.
- Listening for and responding to guest complaints.
- Operating hotel switchboard or PBX.
- Cleaning the front desk area.
- Maintaining daily logs and reports.
- Balancing shift work and cash drawers.
- Verify that all EOD work has been performed by other departments
- Schedule guest wake-up calls for the following day
- Any other duties assigned by Supervisor. Candidate must meet the following criteria:
- Have reliable transportation.
- Be punctual and possess a good attendance record.
- Ability to work from 11pm-7am on weekdays or weekends, including holidays
- Demonstrate strong guest service orientation and skills.
- Exhibit exceptional communication skills.
- Capable of quickly evaluating alternatives and decide on a plan of action.
- Proficiency in Microsoft Excel, Word and PowerPoint.
Job Type:
Full-time Pay:
$14.00 per hour
Benefits:
Employee discount Paid time off
Schedule:
8 hour shift Night shift Weekends as needed
Work Location:
In person
