Banking Services Specialist Position Available In Nassau, New York

Banking Services Specialist 3.3 3.3 out of 5 stars Hicksville, NY Position Title Banking Services Specialist Location Hicksville, NY 11801 Job Summary A Banking Services Specialist is responsible for reviewing reports, processing and resolving all Banking Services Department functions and for focusing on meeting daily production deadlines along with agreed upon service levels for our retail customers and internal business partners. Researches and resolves issues. Banking Services Specialist is cross-trained and performs several functions within Banking Services on a rotational basis within their assigned team, which include the following: but not limited to; Safe Deposit, Dormant Account Activation Review, Abandoned Property, Return Mail and Retiree Benefit Accounts in conjunction with Human Resources where applicable. Interacts with branch personnel regarding all Banking Services transactions on the bank’s host systems, as related to department-specific tasks and escalated items requiring resolution. Regulatory and AP knowledge is preferred for CIP, OFAC, W-8, Escheat, standards. Other functions include system testing, along with various control monitoring and reviews.

Pay Range:

$19.13 – $23.91 – $28.69

Job Responsibilities:

Participates in various daily production activities noted above. Researches and resolves problems and responds to customer inquiries. Assists in review of Banking Services procedures to satisfy corporate, legal and regulatory guidelines and requirements. Images all paper audit trail documentation for the department daily. Reviews daily/monthly reports/department reconciliation spreadsheets to verify branch/back office functions meet our compliance and regulatory procedures. Analyzes and resolves problems pertaining to all aspect of Banking Services.

ADDITIONAL ACCOUNTABILITIES

Performs special projects, and additional duties and responsibilities as required by management. Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements:

High School Diploma, GED or foreign equivalent required. Associates degree in a related field is strongly desired (i.e. business management, finance, or accounting). 1+ years of experience in the banking/branch operations. 1+ year of prior knowledge of banking products/services and/or processing operations. Core banking system knowledge preferred (DNA/Open Solutions/Fiserv). Trakker program experience preferred. Proven customer service skills. Intermediate understanding of MS Office Suite required; advanced understanding preferred. Willingness to work in a team environment. Excellent verbal and written communication skills. Good analytical and problem solving skills. Flagstar is an Equal Opportunity Employer Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank