Clinical Business Operations Manager Position Available In Richmond, Georgia

Clinical Business Operations Manager
Job ID
Location
Augusta University
FullPart TimeFullTime
RegularTemporaryRegular
About Us
Augusta University is Gia’s innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than , students choose Augusta for educational opportunities at the center of Gia’s cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Gia’s only public academic health center, w groundbreaking research is creating a healthier, more prosperous Gia, and worldclass clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values saugusta.eduaboutmission.php make Augusta University an institution like no other.
Augusta University’s distinct characteristics in education and research include realworld experiences andmunity engagement, as well as a culture of buildingmunity, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.
The University System of Gia susg.eduhrorientationwee_to_the_board_of_regents_university_system_office isprised of our institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as ananization, and each USGmunity member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy …. and can be found online at .
Additionally, USG supports Freedom of Expression as stated in Board Policy . Freedom of Expression and Academic Freedom found online at Location
Augusta University –
Our Health Sciences Campus
th Street, Augusta, GA Our Summerville Campus
Walton Way, Augusta, GA CollegeDepartment Information
The Dental College of Gia at Augusta University, we provide dental education to the next generation of professionals by offering handson education through innovative research, patient care, and service. Join other dental providers to improve the oral health of Gia and beyond. The DCG was founded to provide the people of Gia with quality dental care by educating students in dentistry. As a patient, you have the option to receive treatment in one of our three different practice models consisting of student clinics, resident care, or in the faculty practice. All dental treatments can bepleted by the specialists in our facility. We also serve patients in more than clinics across Gia.
Job Summary
Oversee financial, personnel, administrative, operations, facilities, and practice aspects for the Advance Education in General Dentistry Clinic, the General Practice Residency Clinic, the Prosthodontic Clinic, and the DCG D Student Clinic. Responsible for working directly with Department Chairs, Program Directors, and Associate Deans to manage and promote patientcentric care and student & resident enrichment.
Responsibilities
The duties include, but are not limited to

PERSONNEL MANAGEMENT

Coordinate personnel hiringinterview process in four departments and clinics. Evaluate employee performance and provide guidance and training to ensure that employee performance meets established standards. Counseldiscipline employees as necessary. Prepare key requests, employee health forms, clearance forms, and other administrative documents as required, including credentialing documents to grant hospital privileges for OR (Operating Room), ED (Emergency Department), and CHOG (Children’s Hospital of Gia).

PATIENT FINANCIALS AND SCHEDULING

Oversight of the administrative operations and staff management for the clinical front desk personnel of four clinics, including patient registration (demographics and insurance), patient scheduling (referral tracking, recall management, and coordination of pending and wait lists), and patient financials (collections, insurance, payment plans, and charge disputes).
Oversees the collection and auditing of patient accounts. Review accounts to maintain the effectiveness of collection processes and ensure timely refunds and credit balances are processed. Manage patient’s account inquiries andplaints. Monitors and reacts to metrics to include but not limited to failed appointments, unfilled appointment times, overdue recalls, outstanding referrals, and unfulfilled pending appointments. Monitors Cisco Finesse (call management system) and Zoom (call recording system) to ensure effective and professional phone operations. Oversee the adjustment of charges on patient accounts, ensuring all changes are appropriately documented, authorized, andpliant with relevant policies, regulations, and insurance guidelines. Direct and oversee educational and faculty clinic schedules to template and maximize appointment availability.

CLINICAL OPERATIONS

Oversight for the planning, implementing, and evaluating dental assisting support activity for four clinics. Serves as liaison between dental auxiliary staff and providers, exchanging information and identifying problems or needs related to chairside assisting and clinic activities of the DCG. Maintains a scheduling matrix to analyze and forecast staffing requirements for support of four clinics. Ensure all preventative maintenance and minor repairs occur in the clinics and respective labs. Coordinate clinical rotations for Augusta Tech dental assistant students. Ensurepliance with emergency protocols and maintain emergency carts. Perform weekly audits and requisition of supplies, equipment, and dental instruments for the clinical dispensaries and operatories. Ensurepliance with DCG and AU inventory control policies and maintain records in the College consumable and nonconsumable tracking systems.

FINANCIAL AND DEPARTMENTAL

Approve clinical supply requisitions. Plan, audited, and reconciled clinical budgets. The asset manager for departments. Develop business opportunities that expand clinical practice to maximize resources. Serve as a liaison by developing and maintaining cohesive working relationships with DCG clinics, the WellStar health system, external contacts, and DCG administration, faculty, & staff. Facilitatepletion of institutional and departmental surveys and submissions.

HEALTH INFORMATIC SYSTEMS

Provision, audit, and deprovision of user security for the dental EHR system (axiUm), prescription system (eRx), patientmunication and survey system (Intevio), call management system (Cisco Finesse), payment system (TouchNet), and parking management system (iParc). Conduct regular data audits to ensure the accuracy and integrity of all data collected. Identify, create, and maintain reports supporting operations

TRAINING

Maintains standard operation and training manuals. Coordinates with clinics to train students, residents, and faculty on financialclinical policies and procedures for the Dental College of Gia. Develops and manages the training of the dental auxiliary staff and new dental assistants. Document training and ensuring records are up to date. Coordinate and maintain a schedule of crosstraining requirements for clinical staff to ensure all can function effectively in required areas, including rotations through central sterilization.

OTHER DUTIES

Perform all other jobrelated duties as assigned. Required Qualifications
Bachelor’s degree from an accredited college or university in Business Administration or related field and five years of office management experience to include supervisory.
Preferred Qualifications
Master’s degree from an accredited college or university. Clinical operational experience. Experience with scheduling and finances.
Knowledge, Skills, & Abilities

KNOWLEDGE

Proficient in Microsoft Office and otherputer softwaredatabases
Experience with electronic medical records (EMR) systems.
Dental clinical (coding and instrumentation experience)
SKILLS
Financial, budgetary, and reconciliation skills Outstanding people skills and a thorough understanding of, andmitment to USG policies governing operations

ABILITIES

Ability to maintain confidential Ability to effectively work independently, prioritize duties, and be detailoriented.
ShiftSalaryBenefits
Shift DaysMF (Work outside of normal business hours may be required)
Pay Band B
Salary Minimum $,annual
Salary to bemensurate with qualifications of the selected candidate within the established range (generally minimum midpoint) of the position.
Recruitment Period Until Filled
Augusta University offers a variety of benefits to fulltime benefitseligible employees and some of our halftime (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and paid holidays.
Also, our fulltime employees who have been employed with us successfully for more than months can be considered for the Tuition Assistance Program. Consider ing with us today
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties the candidate will also need to have a credit checkpleted for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires Final candidates will be required to provide proof ofpleted academic degree(s) as well as postsecondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educationalcredential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customerfriendly environment and providing superior service to our patients, students, faculty, and employees. “Augusta University is a patientand familycentered care institution, w employees partner every day with patients and families for success.”
Augusta University is a tobaccofree environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer weing applicants from underrepresented groups, including individuals with disabilities and veterans.