Clinic Administration Manager Position Available In Hampden, Massachusetts

Clinic Administration Manager 3.6 3.6 out of 5 stars Holyoke, MA 01040 • Hybrid work Autism Learning Partners is a full-service provider that specializes in the treatment of autism and other developmental disabilities. Our broad thinking approach addresses the whole individual by collaborating with doctors, therapists, schools and specialists. ALP’s goal is to work with their patients to achieve the best possible outcome…

PROGRESS!

Company Values and Core Competencies Our company values are: Excellence, Respect, Accountability, Teamwork, Compassion, Collaboration, Stewardship, and Honesty Our core competencies are: Demonstrating self-awareness, interpersonal savvy, communicates effectively, collaborates, decision quality, instills trust, ensures accountability, customer focus, drives results, and nimble learning Position Summary The Clinic Administration Manager is responsible for supporting the daily operations of ALP clinic sites as well as supporting company operational policies and procedures, particularly those that relate to clinics. Additionally, the Clinic Administration Manager will provide coaching and support to the Regional Office Supervisor team across all regions. The job duties include (but are not limited to) supervising regional administrative tasks, running quality assurance audits to ensure that processes are being followed at the regional level, and rolling out new administrative policies and procedures to regional clinics and offices. Essential Job Functions Supervise Regional Office Supervisor responsibilities across the agency, including individual and group meetings with the Regional Office Supervisor team Partner with regional Directors to provide support, coaching, and feedback to Regional Office Supervisors Support the Regional Office Supervisor team by providing resources, coaching, and feedback to local administrators as necessary Oversee the onboarding and training of new Regional Office Supervisors and provide ongoing support as needed Update, develop and implement all clinic related policies and procedures to ensure smooth clinic site operations Provide training and follow up support to clinic admins, as well as feedback for directors, regarding clinic SOPs Obtain feedback from compliance, clinical development, directors, and admins regarding need for changes or additions to clinic SOPs. Oversee ABA clinic administrative operations across sites, including check in/check out procedures, customer service experience for clients and employees, health/safety, etc. Oversee Ancillary Medical clinic administrative operations across sites, including check in/check out procedures, copays, fees, customer service experience for clients and employees, health/safety, etc. Partner with AM Director, local Directors and Revenue cycle to address any procedural challenges with copays or fees; revise procedures and retrain as necessary Partner with Facilities to ensure that clinics meet presentation and safety requirements Partner with Directors to ensure clinics meet daily professional presentation and efficient client flow Partner with Marketing to ensure best in class presentation of our clinic sites on our website and via social media Work with regional administrators, directors, and Support Center staff to facilitate and maintain standardization of processes across clinics and problem-solve Facilities issues as needed Partner with Directors and local administrators to support with all audits and inspections related to clinic sites and provide follow up feedback to field directors and coaching to local teams where deficient in ALP requirements Support with project management for clinic events and moves, including open houses or clinic launches Skills and Abilities Microsoft Office basics (Word, Excel, Outlook, PowerPoint) Excellent verbal and written communication Time management, prioritization, and organization Exposure to project management oversight preferred Detail oriented: ability to analyze complex information and create action plans based on data Education, Licenses, and Certifications Bachelor’s degree preferred Experience 3+ years previous experience with clinic oversight and management/oversight of administrative teams Autism Learning Partners supports a diverse workforce and is an Equal Opportunity Employer. At Autism Learning Partners, we understand that culture is the foundation of who we are as a company and how we serve our clients, families, and employees. We are one of the nation’s leading full-service ABA providers specializing in the treatment of autism and other developmental disabilities. Our broad thinking approach addresses the whole child by collaborating with doctors, therapists, families, schools, and specialists. Our goal is to work together to achieve the best possible outcome and progress through our commitment to Diversity, Inclusion, and Equity, which includes forming a DEI council, monthly trainings for senior clinical staff, national trainings, a monthly DEI newsletter, continual updates to our email signatures, education on topics like generational trauma and trauma-informed care, and always striving to provide the best care and comfort for our clients, families, and employees.

Job Type:

Full-time Pay:

$65,000.00 – $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

Monday to Friday Application Question(s): To avoid potential conflicts of interest, please answer “Yes” to confirm that you DO NOT have any immediate family members (child, spouse, parent, or sibling) receiving services from Autism Learning Partners, Children’s Learning Connection, or A Is For Apple.

Education:

Bachelor’s (Preferred)

Experience:

managing of administrative employees/teams: 1 year (Preferred) multi-site management: 1 year (Preferred)

Applied Behavior Analysis:

1 year (Preferred)

Work Location:

Hybrid remote in Holyoke, MA 01040