Director of Patient Services Position Available In Camden, New Jersey

Director of Patient Services Cherry Hill Women’s Center – 2.4 Cherry Hill, NJ Job Details Full-time $62,000 – $65,000 a year 10 hours ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications Bilingual French Spanish HIPAA Mid-level 3 years Haitian Creole Hindi Leadership Full Job Description Director of Patient Services sought for Cherry Hill Women’s Center, a state licensed ambulatory surgical center that has delivered excellence in abortion and reproductive healthcare for over 45 years, always at the forefront of best practices in our field. Our team members are committed to advocating and caring for people seeking legal, safe, compassionate and respectful abortion care, in addition to assistance for adoption services and prenatal care.

Key Responsibilities:

Clinic & Patient Services Management:

Engage directly with patients to deliver high-quality care, cultivating a warm, respectful, and supportive environment. Provide prompt, effective patient communication with minimal preparation, ensuring patients receive the support they require in time sensitive situations. Lead the Center’s Patient Care Committee.

Program & Project Leadership:

Develop, implement, monitor, and continuously refine new patient services and projects. Create and manage systems for non-biased patient advocacy, including pregnancy options counseling and post-abortion counseling for patients and their families. Directly support implementation of new technologies and provide related staff training and support.

Compliance & Quality Assurance:

Maintain a thorough understanding of Federal, State, and Local laws and regulations, HIPAA, the Corporate Compliance Program, the Code of Ethics, and all relevant policies and procedures. Enforce adherence to the Cherry Hill Women’s Center Policy & Procedure Manual and Employment Manual, contributing to ongoing quality assessment and patient safety initiatives.

Staff Development & Team Collaboration:

Serve as an advocate, educator, and mentor by leading staff hiring, training, performance assessments, and ongoing professional development. Actively participate in staff meetings, conferences, in-services, trainings, and committee meetings, promoting interdisciplinary collaboration.

Operational Excellence:

Assist with patient and staff scheduling and the maintenance of medical records to ensure efficiency. Utilize effective problem-solving skills to address challenges and offer suggestions for operational improvements.

Communication & Professionalism:

Represent Cherry Hill Women’s Center professionally and effectively to internal and external stakeholders, both in-person and over the phone. Our team welcomes empathetic, committed, experienced individuals with a strong work ethic, sense of humor and a desire to be a part of a team. The right candidates want to make a difference in the community, work with a diverse patient population, can multi-task and appreciate being challenged by a fast-paced work environment.

Qualifications:

3-5 years of experience in a fast paced, complex, patient/customer-centered organization. Prior experience working with HIPAA regulations and a solid understanding of healthcare regulatory compliance. Proven leadership skills with a capacity to work both independently and as a collaborative member of a multidisciplinary team. Creativity, flexibility, and a sense of humor in problem-solving abilities. Comfortable with, and excited about, using technology to better connect with patients and improve efficiency for staff. Demonstrated ability to engage in delicate and emotionally charged discussions with empathy, respect, non-judgement, and precision. Proven talent for understanding diverse perspectives while maintaining clarity, accuracy, and unbiased communication on complex issues. Bilingual abilities in Spanish, French Creole, Hindi, or other languages are advantageous, but not required. CHWC is committed to continuous improvement and we believe that all people must have access to high quality, compassionate and respectful reproductive healthcare. CHWC is an active member of the Abortion Care Network and accredited by the National Abortion Federation and licensed by the NJ Department of Health. CHWC values staff development and growth and offers many learning opportunities at national conferences. Full-Time hours Tuesday through Saturday – no overnights – no holidays

Benefits:

401(k) retirement plan with employer match; Medical, Dental and Vision benefits; Life insurance