Service Coordinator – Healthcare/Laboratory Position Available In Middlesex, New Jersey

Service Coordinator – Healthcare/Laboratory 4.5 4.5 out of 5 stars 121 Jersey Avenue, New Brunswick, NJ 08901

What You’ll Do:

Serve as the primary point of contact for customer inquiries related to ongoing and scheduled service events. Provide timely updates to customers regarding service progress, scheduling, and issue resolution. Respond promptly and professionally to customer concerns, ensuring a positive experience throughout the service process. Review and approve all field service reports in accordance with company standard operating procedures. Respond to internal requests for quotes from Sales and ensure accurate information is shared. Maintain detailed records of service events, purchase orders, customer communications, and supplier interactions. Coordinate with the Team to identify and schedule the best quality and cost-effective service suppliers. Monitor job progress daily and proactively notify management of delays, problems, or non-conformances. Ensure proper documentation and approval of all change orders throughout the service lifecycle. What You’ll Bring to The Table Associate degree or high school diploma with 3 – 5 years of relevant work experience. Experience in service/project coordination or operations support (preferably in a technical or laboratory-related field). Excellent attention to detail, organization, and follow-through. Strong interpersonal and communication skills, with a customer-focused mindset. Ability to prioritize and multi-task in a fast-paced environment. Proficiency with service or ERP software, Microsoft Office, and documentation tools.

Job Types:

Contract, Temp-to-hire Pay:

$25.00 – $34.00 per hour

Experience:

Customer service: 1 year (Required) Project coordination: 1 year (Required)

Healthcare/Laboratory:

1 year (Required) Ability to

Commute:

New Brunswick, NJ 08901 (Required)

Work Location:

In person