Care Manager Supervisor Position Available In Rockland, New York

Care Manager Supervisor Serenity Healthcare Suffern, NY 10901

Care Manager Supervisor Job Description:

The Care Manager Supervisor (CMS) is accountable for the overall administrative and clinical supervision and support of Care Managers (CMs). The Care Manager Supervisor is responsible for overseeing and ensuring quality and compliance in accordance with guidelines & regulations set forth by the DOH, Health Home(s), other Governing Entities, and executive leadership. The Care Manager Supervisor directly supports a team of assigned care managers including training, scheduling, assigning, coordinating, reviewing, and evaluating work on an ongoing basis. Care Manager Supervisor provides regular individualized and group supervision, guidance, and professional development and growth advocacy for Care Managers. Supervisors maintain a personal caseload in addition to their supervision responsibilities, and report to executive leadership on an ongoing basis.

Major Responsibilities/Activities:

Participate in the recruitment of new staff by interviewing applicants an• Participate in the recruitment of new staff by interviewing applicants and providing input on hiring as needed Assist care managers with onboarding, track trainings and ensure all mandatory trainings are completed and updated as needed (i.e., CANS-NY) Ensure eligibility criteria of new members prior to enrollment and assignment to care manager Facilitate the intake process, speak with potential members and their family, provide education and information about enrollment, encourage member participation in the program and services Coordinate and assign members to care managers Orient and conduct regular trainings for CMs, including sessions covering casework methods and techniques, to ensure each possesses the required competencies to successfully perform their job Supervise a unit of no less than 8 Care Managers with mixed acuity caseloads, up to 40 cases assigned to each Conduct meetings with CMs on an individual basis to discuss specific case problems and work performance issues; provide written and verbal evaluations on an ongoing basis. counsel, and if needed, discipline employees on work performance issues Seeks advice and directly reports on a constant basis to management and executive team Conduct weekly/biweekly supervision with each Care Manager to review case details as it relates to case needs, overall well-being, and progress of each family Review timeliness, completeness, quality, and appropriateness; approve and monitor documentation, service, and encounter completeness with Quality Assurance and compliance oversight in mind Create and maintain an atmosphere of warmth, professionalism, and positivity among employees Provide professional guidance and inspire to attain goals and pursue excellence Participate in continued education trainings, Interdisciplinary Team Meetings, case conferences, and any required meetings and trainings per management, Health Home(s), DOH, or other Governing Entities Work with the Director of Care Management, company executives, and Quality Assurance & Compliance Team to provide and evaluate data and statistics for growth planning, development, and quality assurance purposes Review care managers’ work, ensuring minimum billing standards are met for each month beginning from date of enrollment Monitor timely submission of all documentation as required by DOH, Health Home(s) and Governing Entities Oversee the identification of eligible Health Home clients referred for program enrollment and consent process Utilize team members to fullest potential, encourage collaboration, mitigate conflict, foster positive communication, acknowledgement and appreciation Ensure staff meets ethical standards Remain current on all regulatory rules and regulations, attendance at trainings, meetings, and CEUs from the lead health homes, state, and governing entities to support program compliance, growth, and sustainability Coordinate and ensure execution of documentation and all necessary quality requirements/components for audit preparation; participate in audits as needed Provide direct support to clients; maintain an individual caseload of clients as needed Oversee the completion of all documentation to substantiate timely billing: perform account readiness and pre-billing reviews and activities Implement and administer company policies and procedures, ensure team’s compliance Report any abuse or neglect to management immediately upon observation or report Maintain confidentiality, protect privacy, comply with Protected Health Information regulations, and report any violations Collaborate with all divisions, executive directors, and managers to ensure a robust integrated health care system Establish, implement, administer, and evaluate company policies and procedures as per requirements of DOH, Health Homes, and all Governing Entities Interpret and apply federal and state mandated guidelines for care management Develop, monitor, and recommend improvement to operational processes and workflows ensuring alignment with company’s mission, values, goals and objectives and local, state, and federal laws and regulations

Minimum Requirements:

Bachelor’s Degree 2-5 years’ experience working with populations with complex medical, mental health and psychosocial needs. Experience managing teams providing care management

Professional Competencies:

Ability to travel to community-based agency offices and clients’ homes as needed Proven decisiveness, motivational, and developmental skills; management abilities, including meeting deadlines, ensuring compliance with agency policies and procedures, and overseeing complete and timely maintenance of agency records, in accordance with contractual requirements Pleasant and confident demeanor when dealing with colleagues and clients Strong communication skills, including the ability to read, write, and speak English proficiently Efficient and well organized Proficiency with software and calendar systems Ability to communicate difficult/sensitive information tactfully Strong knowledge of federal, state, Health Home Care Management, and other applicable regulations Safeguards confidentiality; adheres to HIPPA policies Active certification in all care management courses required by DOH, Health Home(s), and Governing Entities Knowledge of NY care management program policies, principles, and practices Knowledge of best practices working with children and families in health, preventive and wellness care Working knowledge of child welfare, developmental disabilities, mental health, and/or primary healthcare fields

Job Type:

Full-time Pay:

$25.00 – $35.00 per hour Expected hours: 35 per week

Benefits:

Flexible schedule Health insurance Paid time off

Schedule:

8 hour shift Monday to Friday On call

Work Location:

In person