Patient Access Services, Team Lead (Per Diem) Position Available In Suffolk, New York

Patient Access Services, Team Lead (Per Diem) 3.7 3.7 out of 5 stars 240 Meeting House Lane, Southampton, NY 11968 Patient Access Services, Team Lead (Per Diem) Stony Brook Southampton Hospital’s Patient Access Services in a hospital setting encompasses many different roles and responsibilities. It is one of the most important and concentrated areas in healthcare. We are responsible for the delivery of the critical components of the revenue cycle, as well as keeping the hospital compliant with the many regulatory agencies, maintaining patient safety through correct patient identification practices and providing extraordinary customer service skills in situations that are often difficult.

POSITION SUMMARY

The Team Lead will work with the Patient Access Services and Site Leadership team to help oversee the operations of clerical support staff by managing interactions between patients, providers, and administration to improve customer service and employee satisfaction, assigning tasks to ensure completion, overseeing reception by acting as a resource for information and difficult situations, while maintaining open communications with staff, patients, providers and supervisors to assure operational goals are met. Highly focused position to ensure that the Patient Access Services staff possess a deep knowledge of what constitutes high-quality service from the perspective of all customers. This position will collaborate with Patient Access Services leadership and site leadership to ensure a proper and excellent patient experience is achieved. Responsible for the overall day-to-day administrative operations and delivery of the critical components of the front-end business.

RESPONSIBILITIES

Oversees and coordinates the flow of the daily functions of the Patient Access Services department. Coordinates with the Manager to ensure appropriate staffing levels are met based on operational needs and handles, arranges coverage call-outs. Collaborates with leadership on performance expectations, and regulatory and accreditation mandates. Participates in projects data collection and other activities designed to enhance patient experience. Works intra-and inter-departmentally to facilitate resolution of registration errors. Works closely with Emergency Department staff, and Foundation to assist with special event planning and preparation. Stays abreast of insurance compliance, guidelines, and updates. Works closely with Patient Access Services Training Team Lead to ensure all new hires have the necessary access to hospital systems. Maintains cash collections, supply orders, and office equipment servicing. Responsible for special projects as needed and assigned while keeping Patient Access Services leadership properly informed. Prepares unique and recurring reports as needed and assigned. Reconciles daily point-of-service collections. Delivers excellent customer service by exhibiting courtesy, direction, image, introduction, dignity, comfort, information, response, confidentiality, and teamwork. Acts as a liaison between SBUH and SBSH for Revenue cycle-related concerns. Review any denials received with staff, determine the root cause for preventative measures, and assist with any questions/concerns they may have (i.e educate and assist with obtaining backdated authorizations). Covers and supports registration clerical responsibilities as needed. Coordinates the flow of overall functions of the Patient Access Services Office. Assists Cancer Services Leadership to coordinate the flow of overall functions of the site(s). Abides by documentation guidelines consistently. Adheres to all company and department policies and procedures in confidentiality, regulatory and/or contractual mandates and HR policy. Complies with departmental-related duties as deemed appropriate by the Patient Access Services Manager and Director.

REQUIREMENTS, EXPERIENCE AND QUALIFICATIONS

Associate’s degree in Business, Healthcare, or related field, or Patient Access Certification required. Five (5) years’ experience in Revenue Cycle, or Medical Office, or Business Office required. Three (3) years of staff supervision and/or leadership experience required. Two (2) years of insurance authorization and eligibility experience are required. Customer service and support skills required. Strong communication, interpersonal, and multitasking skills required. CPT, ICD-10, and medical terminology experience required. Financial Aid, Medicaid, or Financial Coordinator knowledge is required. Must possess quantitative analytical skills and computer savviness including knowledge in Microsoft Office, Word, Excel, and PowerPoint, including external provider web portals. Must be able to multitask in a high stress fast-paced environment. Demonstrates exceptional attention to detail and accuracy in all tasks, ensuring high-quality results and minimizing errors. Capable of working independently with minimal supervision, demonstrating strong self-motivation and initiative with strong time management skills to meet deadlines.

PHYSICAL DEMANDS

Excellent auditory and visual acuity. Ability to transfer patients in and out of vehicles. Ability to transfer patients in and out of wheelchairs and able to push wheelchairs. Travel to other sites may be required Must be able to lift up to 25 pounds. As part of employment at Southampton Hospital, there may be occasions when travel to other locations is needed to support operational needs.

Special Notes :

Resume/CV should be included with the online application. Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises. All Hospital positions may be subject to changes in pass days and shifts as necessary. This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair. This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established based on relevant experience. The above salary range (or hiring range) represents SBSH’s good faith and reasonable estimate of the range of possible compensation at the time of posting. Your total compensation goes beyond the number in your paycheck! Prior to start date, the selected candidate must meet the following requirements: Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Southampton Hospital’s Employee Health Services• Complete electronic reference check with a minimum of three (3) professional references. Successfully complete a 4 panel drug screen• Meet Regulatory Requirements for pre-employment screenings. Provide a copy of any required New York State license(s)/certificate(s). Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer. The hiring department will be responsible for any fee incurred for examination .

Company Overview:

Stony Brook Southampton Hospital as part of the Stony Brook Medicine provides direct access to the highest level of academic-based medical care. Located in the heart of the village of Southampton, two hours from New York City, the hospital provides healthcare services to a diverse community of year-round residents, second homeowners and vacationers. The population, about 75,000 in the winter months, increases sharply to more than 300,000 in the summer. Stony Brook Southampton Hospital has been recognized as a Long Island Top Workplace by Newsday among large employers (defined as having 500+ employees). StaffCo is a Professional Employer Organization, commonly referred to as a PEO, duty organized and registered under the New York Professional Employer Organization Law. StaffCo and SUNY have entered into a professional employer agreement under which StaffCo is the employer of Stony Brook Southampton employees and responsible for employment, including, promotions, disciplines, terminations, the day-to-day direction and supervision of work, as well as labor relations and collective bargaining. StaffCo is fully responsible for providing all payroll and human resource services, including the payment of wages, collecting and reporting payroll taxes and maintaining any and all employee benefits. SUNY Stony Brook Hospital is responsible for the operation of the hospital and provision of health care and is the co-employer as is necessary to conduct its responsibilities and for related licensure, regulatory or statutory requirements and obligations. Given StaffCo’s employment responsibilities, it is deemed the “employer” for employment and labor law purposes. Thus, the employees are private sector employees of StaffCo, not public sector employees of SUNY. The private sector nature of the StaffCo employees has been approved by NYS Civil Service and upheld in a decision by the US National Labor Relations Board. Stony Brook Medicine is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws. Stony Brook Southampton Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Job Number:

2502158

Job Field :

Other Primary Location :

US-NY-Southampton Department/Hiring Area :

Patient Access Services Schedule :

Per Diem Shift :

Variable Shift Hours :

8:00am-4:00pm, 9:00am-5:00pm, 11:00 am – 7:00 pm

Posting Start Date :

Jun 10, 2025

Posting End Date :

Jul 10, 2025, 10:59:00

PM Salary :

$35.18 – $37.99 / hour