Care Manager Extender Position Available In Onslow, North Carolina

Care Manager Extender One Healthcare Management 198 Cinnamon Dr, Hubert, NC 28539 Position Summary The Care Manager Extender (Extender) plays a vital role in supporting Tailored Care Management (TCM) services, which are designed to enhance whole-person care coordination for Medicaid members with behavioral health needs, intellectual or developmental disabilities (I/DD), or traumatic brain injuries (TBI). As a core member of the care team, the Extender supports the Care Managers in fostering engagement, reducing service barriers, and addressing social drivers of health. The Extenders collaborate with all members of the TCM Department to maintain open lines of communication and provide administrative support. The Extender’s role is to improve positive client outcomes by assisting members with care coordination, health promotion, coordinating clients’ physical and behavioral healthcare needs, educating clients, building trust between clients and their practitioners, supporting and connecting clients to community resources for members residing in Carteret, Jones, Onslow, Pender County. Key Responsibilities

• Conduct routine outreach, engagement, and follow-up with assigned members and their support systems.
• Assist with delivering and collecting forms (e.g., consent forms), educational materials, and other documents.
• Coordinate scheduling and reminders for behavioral and physical health appointments and help facilitate access to necessary services.
• Track and document referrals to social, clinical, and community-based services; provide hands-on support in linking members to these resources.
• Collaborate with Care Managers to address unmet needs related to housing, food, transportation, and other social determinants of health.
• Support members’ understanding of their care plans by offering culturally and linguistically appropriate education and encouragement.
• Participate in care team meetings, interdisciplinary case reviews, and quality improvement activities.
• Document activities and communications in electronic care management systems and external EHRs as applicable.
• Comply with HIPAA regulations and internal documentation standards.
• Utilize company vehicles for travel throughout assigned counties to meet member needs. Minimum Qualifications
• High school diploma or GED required.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• A valid NC driver’s license and insurability under the agency’s vehicle policy are required
• The ability to travel throughout designated counties in a company vehicle (for authorized business use)
• Meet one of the following requirements: o Be a person with lived experiences with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the NC Medicaid delivery system.

o Be a person with lived experience with a behavioral health condition who is a Certified Peer Support Specialist. o A parent or guardian of an individual with an I/DD, TBI, or a behavioral health condition and who has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual. o Has two years of paid experience as a § Certified Peer Support Specialist § Certified Community Health Worker (CHW) § Individuals who served as Community Navigators before the implementation of Tailored Plans

• Demonstrated ability to communicate effectively and professionally with Care Managers and interdisciplinary team members to support coordinated service delivery and continuity of care.
• Perform other related duties as assigned to support the goals and operations of the program Preferred Qualifications
• Working knowledge of Tailored Care Management and North Carolina’s Medicaid programs
• Strong organizational, interpersonal, and problem-solving skills
• Ability to communicate effectively and compassionately across diverse populations
• Experience navigating Electronic Health Record (EHR) systems and care management platforms.
• Ability to manage secure electronic files, databases, and web-based portals
• Familiarity with HIPAA compliance and Medicaid documentation standards
• Ability to complete service tracking logs, member notes, and referral follow-up logs Environment and Conditions Environmental and Physical Requirements
• This position operates in a standard office environment, involving prolonged periods of sitting at a desk and working on a computer.
• Must be able to remain in a stationary position for extended periods and effectively use standard office equipment, including a computer, telephone, copier, and scanner.
• The role requires frequent use of hands and fingers for data entry and document handling.
• May occasionally need to lift and/or move office materials up to 10 pounds.
• The work environment is active and may become noisy at times due to the shared use of the facility by other service areas. Staff should be comfortable working in a collaborative setting that supports ongoing client and team engagement.
• This position requires regular travel within the assigned service area to meet with members in their homes, community settings, or provider locations.

(Company vehicles are provided for authorized work-related travel)

Job Type:

Full-time Pay:

$35,000.00 – $38,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid sick time Paid time off Vision insurance

Schedule:

8 hour shift

Work Location:

In person