Bilingual Patient Services Representative Position Available In Gaston, North Carolina

Bilingual Patient Services Representative 3.1 3.1 out of 5 stars 890 Summit Crossing Place, Gastonia, NC 28054 About the

Role:

The Patient Services Representative is crucial in ensuring a seamless experience for patients at Kintegra Family Dentistry. This position is responsible for managing patient registration and billing processes, essential for maintaining accurate patient records and facilitating smooth financial transactions. The representative will serve as the first point of contact for patients, addressing inquiries and providing information about services, insurance, and billing. By effectively communicating with patients and healthcare providers, the representative helps to foster a welcoming and efficient environment. Ultimately, the goal of this role is to enhance patient satisfaction and support the overall operations of the dental practice.

Minimum Qualifications:

High school diploma or equivalent. Experience in patient registration and billing in a healthcare setting. Proficiency in medical terminology and understanding of medical insurance processes. Bilingual (English/Spanish)

Preferred Qualifications:

Associate’s degree in healthcare administration or a related field. Previous experience in a dental office environment. Familiarity with electronic health record (EHR) systems.

Responsibilities:

Manage patient registration processes, ensuring accurate data entry and documentation. Assist patients with billing inquiries and provide information regarding insurance coverage. Coordinate communication between patients and healthcare providers to facilitate appointments and follow-ups. Utilize FAX machines and other office equipment to manage patient records and correspondence. Maintain a detail-oriented approach to ensure compliance with medical terminology and billing practices.

Skills:

The required skills of patient registration and billing are utilized daily to ensure that all patient information is accurately captured and processed. Manual dexterity is important for handling various office equipment, including FAX machines, which are used to send and receive important documents. Being detail-oriented is essential for maintaining compliance with medical terminology and ensuring that billing is accurate and timely. Knowledge of medical insurance allows the representative to effectively assist patients with their inquiries and navigate complex billing scenarios. Preferred skills, such as familiarity with EHR systems, enhance patient management efficiency and contribute to a more streamlined workflow.