Medical Sales Concierge – 69 Position Available In Fulton, Georgia

About Us We are a leading urology practice committed to delivering exceptional care and life-changing outcomes. We are growing fast and looking for a high-energy, patient-focused Medical Sales Concierge to join our team and be the bridge between prospective patients and world-class treatment. This position is based in Atlanta but provides opportunities for remote, hybrid or on-site work. Position Overview As a Medical Sales Concierge, you will serve as the first and most consistent point of contact for prospective and active patients. You’ll guide them through their care journey – from the first phone call to procedure coordination – ensuring they feel informed, supported, and confident every step of the way. Your role is a mix of patient advocacy, education, relationship-building, and appointment coordination. You’ll help drive conversion to consultation and treatment by delivering a seamless, empathetic, and solutions-focused experience. Key Responsibilities + Inbound & Outbound Patient Engagement + Answer patient calls, texts, and emails with warmth, professionalism, and a sense of urgency + Follow up on leads from digital ads, referrals, and consult requests + Guide patients through next steps, explain procedures, and address common questions or objections + Care Navigation + Educate patients on treatment options in collaboration with clinical teams + Coordinate appointments, imaging, lab work, and procedure scheduling + Provide pre- and post-visit touchpoints to ensure satisfaction and continuity + Sales & Service Excellence + Track leads and pipeline progress using CRM or EMR tools + Help convert inquiries into consultations and consultations into treatments + Serve as the “go-to” patient advisor to boost trust, loyalty, and long-term satisfaction + Team Collaboration + Work closely with physicians, office managers, and clinical staff to ensure coordinated care + Help identify gaps or barriers in the patient journey and suggest improvements What Success Looks Like + High patient conversion rates from inquiry to treatment + Excellent patient satisfaction scores + Rapid and consistent follow-up with all leads + Personalized, clear communication at every step Qualifications + 2+ years in patient-facing healthcare, elective medicine, or concierge medical sales preferred + Proven success in high-touch sales, customer experience, or service roles + Empathetic communicator with strong phone presence and emotional intelligence + Highly organized and proactive, with a natural drive to solve problems + Familiarity with medical office workflows, CRMs, or EMRs a plus Why Join Us + Opportunity to make a life-changing impact on patients + Fast-paced, purpose-driven team environment + Competitive pay with performance-based bonuses + Room for growth in a forward-thinking, patient-first practice Rep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application. If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will be @applytojob.com. Thank you for your interest in Rep-Lite and good luck in your search! •”

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