Uniform Room Specialist Position Available In Kings, New York

Position Title:

Uniform Form Specialist Department:

Guest Services Reports to:

Uniform Room Supervisor FLSA Status:

Non-Exempt /

Part-Time Hourly Union Code:

Non-Union Minimum Pay Rate:

$1 6.00 /hour

Maximum Pay Rate:

$1 6.00 /hour Join Our Team at Barclays Center! Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center ! At Barclays Center, we’re more than just a venue – we’re a dynamic community driven by a shared passion for creating unforgettable live experiences. We’re dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect. If you’re someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime. Our Company Values We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values. Key Attributes for Success To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center. Genuine Passion for

Service:

+ Desires to exceed guest expectations and create unforgettable experiences. + Enjoys demonstrating enthusiasm and dedication in providing exceptional service. + Wants to make every interaction memorable and positive.

Strong Teamwork Abilities:

+ Enjoys collaborating effectively with colleagues and partners. + Likes building and nurturing strong relationships within the team. + Values the importance of teamwork in achieving shared goals.

Adaptability:

+ Enjoys handling unexpected challenges with flexibility and composure. + Wants to quickly adjust to changes in the environment to ensure guest satisfaction. + Thrives in dynamic and fast-paced work environments.

Effective Communication Skills:

+ Desires to listen attentively and respond empathetically to guests and colleagues. + Enjoys conveying information clearly, confidently, and with warmth. + Wants to communicate with clarity and precision to ensure understanding.

Guest-Centric Approach:

+ Values putting guests at the center of all actions and decisions. + Likes anticipating guest needs and consistently exceeding expectations. + Wants to create a welcoming and positive atmosphere for all guests.

Proactive Problem-Solving:

+ Desires to identify and resolve issues creatively and efficiently. + Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities. + Likes taking initiative to address potential problems before they escalate. Meticulous Attention to

Detail:

+ Wants to pay close attention to details that contribute to guest satisfaction. + Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards . + Desires to take pride in delivering flawless experiences through meticulous attention to detail.

ESSENTIAL DUTIES & RESPONSIBILITIES

What You Will Do + Maintain pleasant, friendly and professional demeanor with staff at all times. + Responsible for maintaining the Barclays Center Uniform Rooms which includes: + Distributing/collecting uniforms for Guest Services & Security staff daily + Distributing/collecting cold weather jackets from greeter/ticket-taker and external security staff + Assuring soiled uniforms are prepared to be sent to the cleaners + Sizing and assigning uniforms to all new hires + Organizing all aspects of the uniform room including uniform and upkeep nightly + Track cleaning rotation and inventory of all cold weather jackets. + Manage all uniform alterations and repairs and make requests from vendors as needed. + Routinely inventory all aspects of Guest Services and Security uniforms and maintain per stock levels for all uniform items. + Promptly report reorder needs and damage information to coordinators or managers. + Responsible for being available and approachable to staff with questions/concerns about their uniform and uniform policies before, during, and after events. + Monitor employee locker rooms on a continuous basis and report any employee issues as it relates to conduct. + Develop and maintain positive relationships with all Barclays Center staff and management. + Act as a liaison between uniform vendor/cleaning company and Guest Services Management + Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure. + Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers. + Responsible for maintaining a fun, friendly, and safe environment as staff arrive and depart from arena for assigned shifts. + Effectively and calmly interact with angry or emotional employees. + Ability to memorize, recollect, and quickly retrieve relevant information. + Follow all operating policies and procedures at all times. + Maintain company confidentiality. + Additional tasks as assigned by management/supervisor

CANDIDATE PROFILE

Who You Are + High school diploma or equivalent. + One (1) year prior customer service experience, preferably in a sports/entertainment venue environment. + Reliable, punctual, and regular in attendance with good communication skills. + Must have the ability to read, write and understand English in a working environment. + Able to handle highly sensitive and confidential information. + Able to work evenings and weekends. + Must be proficient with Microsoft Word, Excel, and Outlook. + Must maintain a neat, well-groomed appearance that conveys professionalism at all times. + No visible tattoos, facial piercings, unnatural hair colors ( i.e. blue, pink, etc.) + Must be available to work at least five (5) evening events per week; including all events on Fridays, Saturdays and Sundays. Holidays may also be included. + Must have reliable transportation to and from Barclay’s Center for scheduled shifts. Parking will not be provided.

KEY COMPETENCIES

Skills You Possess + Friendly, outgoing personality. + Ability to take direction well and work well with others. + Previous clothing or garment-related experience. + Have exceptional guest and client service capabilities. + Able to work well with different personalities in a fast-paced environment and constant deadlines. + Have exceptional interpersonal and telephone skills. ASM Global reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.