Usher, Front of House Position Available In New York, New York

Usher, Front of House 4.1 4.1 out of 5 stars 3 Columbus Circle, New York, NY 10019 The mission of Jazz at Lincoln Center, Inc. (“JALC”) is to entertain, enrich and expand a global community for jazz through performance, education, and advocacy. From college students to young stars, from working professionals to celebrated masters, we present quality jazz for an ever-increasing audience in an unprecedented range of activities and a variety of venues. We are dedicated to lifting audiences and bringing people together with substance and with integrity. JALC has created a dynamic platform where our key constituents – jazz artists (beginner to grizzled veteran), fans (casual listeners to advanced scholars), educators (local band leaders to leading artist-educators) and advocates (local community advocates to important national promoters) – can meet, engage, learn, and work towards common objectives. Jazz at Lincoln Center is currently seeking enthusiastic, proactive, and detail-oriented individuals to join the Front of House Team at its performance venue, Frederick P. Rose Hall (FPRH), also known as the House of Swing. Ushers are part-time employees responsible for providing exceptional customer service to all guests during Jazz and Special Events. This is a highly visible position which requires superior professionalism and customer service skills and offers invaluable exposure to different event types and industries. Before applying, please note the following: Approximately 70% of events are Special Events for 3rd party clients, including conferences and summits, graduations, memorial services, galas, and movie premieres. The other 30% of events include Jazz performances that feature the Jazz at Lincoln Center Orchestra and other affiliated artists. Event schedules are irregular. Candidates must be able to accommodate varying schedules, with some weeks offering events most or all days, and other weeks offering few to no events. The venue operates year-round, with our busiest periods from September to November and February to May. Ushers are expected to be available during these peak months. July and August typically have fewer events.

Please note:

our annual mandatory season-opening training takes place in August. Ushers are required to submit a standard weekly availability that includes some morning and weekend shift mandates. It is not guaranteed that ushers will be scheduled for all events that they are available for. All scheduling is based on need and is at the discretion of management. The average shift duration is 3-5 hours. However, shift length is always dependent on the needs of each event. Shift end times may be prolonged for certain events. Candidate must have flexibility to remain active until events conclude. Candidate must demonstrate adaptability during the variety of event types held at JALC. The Front of House team’s objectives change per event, and ushers must be able to adjust demeanor and guest interactions accordingly. Responsibilities Enhance the

Guest Experience:

Oversee assigned sections by ensuring the space is ready to receive guests, greeting and guiding guests to their destinations with professionalism, and maintaining enthusiasm, attention, diplomacy, and patience while interacting with diverse groups of people. Demonstrate in-depth knowledge of the performance venue’s floor plans and be able to clearly and efficiently describe how to navigate all spaces within the venue. Manage multiple requests with urgency in a fast-paced environment.

Accessibility and Safety:

Be aware of, and follow, the proper procedures for assisting guests with Accessibility needs. Have thorough understanding of safety, medical, and evacuation procedures. In case of an emergency, provide assistance to guests in line with Jazz at Lincoln Center protocols. Work closely with

Management and Peers:

Attend meetings and training courses as required to enhance understanding of safety protocols, accessibility procedures, guest experience techniques, and other policies. Maintain good hygiene and a professional appearance in line with Jazz at Lincoln Center’s Front of House uniform policies. Follow and engage with email communications and notifications sent by Management team. Qualifications High school diploma or equivalent required. Working experience in a customer service position, preferably in retail, hospitality, or performing arts is preferred. Availability to work on flexible schedules in all or any of the following: daytime (including early mornings), nights, weekends, and holidays. Excellent English-language and interpersonal communication skills. Ability to stand throughout the entire duration of your shift, climb stairs, and occasionally move up to 25 pounds. Ability to constantly work in loud, crowded, and sometimes dark environments. Applicants must possess work authorization which does not require sponsorship by the employer for a visa. Fireguard F-03 certification, First Aid, CPR, and AED certifications are a plus. While it is a flexible work environment, it is not a remote work environment. All staff work together as a team, as scheduled, at Jazz at Lincoln Center’s administrative offices at 3 Columbus Circle and Frederick P. Rose Hall, The House of Swing (10 Columbus Circle). Jazz at Lincoln Center is an equal opportunity employer that affords equal opportunities to all applicants, employees, contractors, and other covered persons, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Jazz at Lincoln Center is committed to creating an inclusive, open, and respectful culture that reflects and embraces diversity.