Head Maitre D Position Available In Miami-Dade, Florida

Head Maitre D Amazonico Restaurant Miami Miami, FL Job Details Full-time $70,000 – $75,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Microsoft Excel Customer service Mid-level Microsoft Office 3 years Host/hostess experience Supervising experience Guest services Guest services experience (3-5 years) Restaurant experience Communication skills Full Job Description At Amazónico Miami, our mission is to design immersive journeys that ignite the senses and flow with pure hospitality. We deliver a rainforest-inspired, Latin American-flavored dining experience, guided by our

G.R.E.A.T.

values— Gratitude, Respect, Empathy, Authentic Leadership, and Transparency. Position Overview As Head Maitre D’ , you will be the ambassador of our front‐of‐house, orchestrating seamless guest experiences from reservation through farewell. You’ll lead the host team, manage seating flow, and partner with service and culinary leadership to uphold Amazónico’s high service standards and drive guest satisfaction and revenue goals. Key Responsibilities Guest Relations & Service Excellence Greet and welcome guests with genuine warmth, ensuring first impressions reflect our pure hospitality Manage reservations, special requests, and VIP preferences to personalize each visit Oversee seating flow and waitlists to optimize table turns and minimize guest wait times Respond promptly to guest feedback or issues, collaborating with servers and management to resolve concerns Team Leadership & Training Recruit, train, and mentor the host/hostess team—modeling Authentic Leadership and Empathy Lead daily pre-service briefings, share reservation updates, and align on service priorities Conduct regular coaching sessions and performance reviews; recognize excellence and address development areas Develop and maintain host station SOPs, seating diagrams, and reservation protocols Operational Management Maintain the reservation system (e.g., OpenTable, Resy) with accurate availability and blackout configurations Coordinate with the floor manager to balance party sizes, special events, and private-dining bookings Monitor daily covers and revenue metrics; recommend staffing adjustments or promotional initiatives Ensure the host station and foyer maintain impeccable presentation, signage, and branding Cross-Functional Collaboration Partner with the bar, service, and culinary teams to synchronize timing for cocktail service, pre-fixe menus, and large parties Collaborate with Marketing on high-profile reservations (press, influencers) and special promotions Work with Events to integrate private-dining and group functions into the main‐floor seating plan

Qualifications & Skills Experience:

3-5 years in guest‐relations or supervisory front‐of‐house roles—ideally fine-dining or high-volume upscale restaurants

Technical Proficiency:

Mastery of reservation platforms, POS systems, and Microsoft Office (Excel, Outlook)

Leadership:

Demonstrated ability to lead a team, coach in real time, and inspire accountability

Guest Focus:

Exceptional interpersonal and communication skills; comfort engaging high-profile guests

Attributes:

Organized, detail-oriented, and adept at multitasking under pressure Proactive problem-solver with a genuine passion for hospitality Flexibility to work nights, weekends, and holidays What We Offer Competitive salary plus performance-based bonuses Benefits package (medical, dental, vision) after 90 days Employee dining privileges and team events Professional development and cross-training opportunities Inclusive culture that celebrates creativity, collaboration, and service excellence Join us at Amazónico Miami and lead the front-of-house team in crafting the unforgettable experiences that ignite the senses!

Job Type:

Full-time Pay:

$70,000.00 – $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Location:

In person