Aerial Adventure Park – Join the Ramblewild Guest Services Team! Position Available In Berkshire, Massachusetts
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Job Description
un ⚐ ⚑ ⚑ Aerial Adventure Park – Join the Ramblewild Guest Services Team! (Lanesborough) Ramblewild 110 Brodie Mountain Rd compensation: $16.50-$18.50/hr. DOE + Tips employment type: experience level: mid level job title: Guest Services Associate Join the Ramblewild Guest Services Team Seasonal | June-September | Part-Time (with near full-time hours during peak season) Ramblewild is hiring skilled, service-driven individuals to join our Guest Services team at the Lodge—our home base for outdoor adventure operations. This is a fast-paced, hands-on role that blends customer service, front desk, and retail responsibilities with administrative coordination and logistical support.
What You’ll Do:
Take and manage reservations via phone, email, and in person Provide clear directions and instructions to guests before and during their visit Greet and check guests in; assist with logistics throughout their stay Balance customer-facing service with administrative and operational tasks Manage phone communications efficiently and professionally Use software systems for bookings, payments, and check-ins Process retail transactions and support merchandising displays Maintain a clean, organized, and welcoming Lodge environment Direct and assist groups of all sizes, ages, and experience levels Multitask effectively and adapt in a high-volume setting Communicate with clarity and professionalism in every interaction
What We’re Looking For:
Prior experience in customer service, retail, or front desk roles Strong interpersonal, organizational, and communication skills Ability to manage high guest volume and lead or direct groups as needed Comfortable speaking to and guiding the public in both one-on-one and group settings Skilled at juggling multiple tasks while maintaining high attention to detail Background or strong interest in outdoor recreation (hiking, climbing, skiing, etc.) Physically able to remain active and on your feet for extended periods Positive, professional attitude and ability to work well as part of a team
Requirements:
Previous experience in customer service, hospitality, or retail Experience answering phones and managing guest reservations High-level competency with computer systems for reservations, check-ins, and sales Strong phone communication skills in both high-traffic and one-on-one settings Previous administrative experience is a plus At least 18 years old with a high school diploma or GED Valid driver’s license First Aid and CPR certified (preferred) CORI background check (required before hiring) Completion of Ramblewild’s Guest Services Training To apply, email request for application. Principals only. Recruiters, please don’t contact this job poster.
post id:
7859618032 updated: ♥ [ ]