Hotel Front Desk Agent – Franchise Position Available In Middlesex, New Jersey

Hotel Front Desk Agent Franchise
Hampton Inn South Plainfield LocationSouth Plainfield, New Jersey, United States CategoryHotel P103098
JOB

DESCRIPTION

Job Requirements
Hampton Inn by Hilton, South PlainfieldPiscataway205 New World Way, South Plainfield, NJ 07080
We are currently looking for Guest Service Representatives to join our Front Desk Team! Our Hampton Inn with 107 guest rooms, is located off

I287/I95

in South Plainfield, a halfmile from Hadley Center and 10 minutes from Piscataway. Rutgers University – New Brunswick is six miles away and we’re close to a variety of corporate offices. The New Jersey Convention and Exposition Center is nine miles away and we’re 30 minutes from Newark Airport. We serve a daily hot complimentary to all our guests. A great place to stay – a great place to work. The Hampton Inn is one of the 50 hotel properties owned and managed by the awardwinning hotel management company, Buffalo Lodging Associates.
This is a fulltime position that requires open availability. Shifts vary from 7AM11PM (7AM 3PM, 3PM11PM, 11AM7PM) SundaySaturday. Must have weekend availability.
The Guest Services Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests.

Responsibilities include:

Greeting guests, complete the check in/ checkout procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a bestinclass hospitality experience and operational excellence.
Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
Work Experience

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:
Customer Service experience, in a hotel setting is required.
Hilton brand experience is a plus.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Benefits

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:
Paid Weekly (Every Friday!)
Medical, Dental & Vision Insurance
Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
Paid Vacation and Sick Time
Paid Holidays
Tuition Reimbursement
Flexible Spending Account
Company Paid Life Insurance
Company Paid ShortTerm Disability Insurance
LongTerm Disability Insurance
Employee Assistance Program
Hotel Discounts – for You, Your Friends and Family
Wellness Programs
Monthly Employee Appreciation Activities & Events
Learning and Development Opportunities
Employee Referral Program
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.
EOE, including disability/vets