Overnight Front Office Agent – Aman New York Position Available In New York, New York

Overnight Front Office Agent – Aman New York Aman Group Sarl – 4.5 New York, NY Job Details Full-time $36.81 an hour 6 hours ago Benefits Health insurance Qualifications Microsoft PowerPoint Microsoft Excel Multilingual English Windows 1 year OPERA Communication skills Hotel experience Entry level Full Job Description Location Overview Join our team in Aman New York. East meets West and old meets new. Manhattan’s iconic Crown Building is reimagined as Aman New York, where the city’s original architectural splendour and Aman’s harmonious design language collide, reimagining the inimitable tranquillity of Aman in the heart of Manhattan’s midtown. With a year-round Garden Terrace, flagship Aman Spa and spacious suites all among the largest in the city. Role The Overnight Front Office Agent will provide hotel support and service in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit. This position has an hourly compensation rate of $36.81. Key Responsibilities Performs all Overnight Front Office assigned functions, preparing, and executing an ideal Aman New York Journey to guests. Responsible for maintaining the highest quality database relating to Guest History. Ambassador of Aman New York in providing genuine care to guests and team members. Well-rounded hospitality professionals following the Aman New York pillars and values. Provide attentive and genuine service to guest arriving during the night and support in-room requests with efficiency and courtesy. Follow up and follow through. Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback. Responsible for achieving and maintaining high guest retention ratio. Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City. Responsible for maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment. Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings. Complete overnight tasks and reports assigned by the Management Team. Job Requirements 1 year of related luxury hotel experience. Graduate of Hotel School or College Degree is a plus. Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred. Excellent communication skills, both written and verbal in English, multi-lingual is a plus. Positive, inclusive, genuine, innovative, engaging, and energetic personality. Able to be organized, manage time wisely, showcase high levels of attention to detail. Sensitive and inclusive to all cultural nuances. Handle confidential materials and matters with full discretion. Able to handle a multitude of tasks in an intense, fast paced environment. Ability to work with grace under pressure and with various stakeholders. Benefits At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home. Comprehensive and generously-subsidized health benefits program Safe Harbor 401K Plan Complimentary Stays at other Aman properties Discounts at Aman New York restaurants and Aman Retail online store Wellness events throughout the year If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.