Front Desk Agent Position Available In Hamblen, Tennessee

Front Desk Agent (part of Hilton) 3.6 3.6 out of 5 stars 5368 Winners Circle Road, Morristown, TN 37813 PLEASE

READ JOB DESCRIPTION IN FULL BEFORE APPLYING TO THIS POSITION

We are hiring for the front desk! The selected individuals will train for each shift (1st, 2nd, and 3rd). Open availability is required for this position. You must be able to work/train for all shifts. •Please do not apply if you don’t have open availability•High energy, fast pace setting. Great, safe, and team-oriented work environment. We are an award-winning Hilton property, and we offer paid training. We attract many out of state teams, tour bus groups, corporate guests, and families all throughout the year. This position requires compassion, and a heart for customer service and hospitality!

JOB REQUIREMENTS

Ability to verbally communicate effectively with guests and co-workers Excellent computer and phone skills Ability to handle transactions quickly and efficiently in an accurate and professional manor Follow a shift checklist that includes keeping the lobby and bathrooms clean, changing trash when needed, and preparing coffee, water, cookies, and sometimes popcorn for our guests at the allotted time Must be able to stand for prolonged periods of time Inform guests about hotel services, directions, room rates and amenities Must be willing to learn, be a part of a team, be open and excited to learn about our Hampton culture. Enthusiasm about this position is a must! Must be able to pass a background check Follow and enforce policies and procedures set in place by management Wear your uniform and maintain a clean/professional appearance

EDUCATION REQUIRED

High School Diploma As a Front Desk Agent, you are one of the first ambassadors that a guest comes into contact with and your friendly, authentic approach creates a unique and personalized guest experience when the guest checks in. As the friendly face of the property, a successful Front Desk Agent will tailor their approach by reading cues from a guest to ensure when they check in the guest feels at home. At Hampton Inn Morristown I-81, we believe that every ambassador is an innovator, explorer, and relationship builder – someone who is able to identify the key details that make something uniquely interesting and provide guests with intriguing information about the locale. No matter what position you are in, there are a few things that are critical to success: making sure you have a safe work environment, following company policies and procedures, ensuring your uniform and personal appearance are clean and professional, maintaining confidentiality, complying with quality assurance standards, and protecting company assets. The Front Desk Agent role will be on your feet and moving around (stand, sit, or walk for an extended period of time) and taking a hands-on approach to your work. Doing all these things well (and other things that come your way) is the foundation of the job. Ultimately, the real hallmark of the Front Desk Agent is driving a best-in-class guest experience. Qualified applicants must be Friendly, Authentic, Caring, and Thoughtful. You must have open availability including weekends, nights, and holidays. Exceptional customer service, phone etiquette, basic computer and math skills are a must.

COMPANY BENEFITS

Sell out bonus available after 90 days Paid vacation (waiting period applies – full-time employees only) Access to indoor pool and fitness center for yourself and immediate family Access to Go Hilton Team Member Travel program Local discounts to select area attractions Uniforms provided after 60 days Health insurance for full-time employees after 90 days (Full-time employees only) Career advancement available to team members who show initiative and dependability

Job Types:

Full-time, Part-time Pay:

$13.00 per hour Expected hours: 32 – 40 per week

Benefits:

Employee discount Health insurance Paid time off

Schedule:

8 hour shift

Education:

High school or equivalent (Required) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Morristown, TN 37813 (Required)

Work Location:

In person