Guest Service Agent Position Available In Shelby, Tennessee
Tallo's Job Summary: Provide exceptional guest service at a hotel in Collierville, TN. Tasks include assisting guests with check-in/out, handling phone calls, completing reports, monitoring payments, coordinating with housekeeping, resolving guest complaints, and maintaining a clean work area. Requires strong communication skills, computer proficiency, and availability on weekends/holidays. Previous guest service experience preferred.
Job Description
Guest Service Agent 2.5 2.5 out of 5 stars Collierville, TN 38017
Job Summary:
Provide exceptional guest service to hotel guests in a professional and genuinely friendly manner. Job Tasks / Responsibilities include, but not limited to: Assist guests with check-in / check-out procedure or general inquires about room rates, room types, amenities, the hotel in general, the surrounding area, etc Operate telephone system to handle incoming calls from internal and external sources. Complete various reports during the shift as directed regarding future reservations, cancelled reservations, current occupancies, projected check-ins / check-outs, method(s) of payment. Monitor and verify payment methods during the shift by accepting cash or authorizing credit card charges for check-ins, as well as extended stay overs. Work closely with housekeeping department regarding status of rooms and resolve any discrepancies with the housekeeping report regarding stay-overs or check-outs. Handle any perceived guest complaint by using the company’s Guest Service Recovery method; ensure issue is resolved; involve supervisor / manager if necessary. Complete end-of-shift reports and make deposit (if applicable) according to company’s deposit / cash-handling procedures. Be constantly alert of any security and/or safety issues and notify supervisor of any perceived security and/or safety threats. Maintain an organized and clean work area; always practice safe work habits. Exhibit teamwork and cooperation by performing other duties as needed, required, asked, or directed. Job Knowledge / Skills /
Abilities/ Other Requirements:
Able to deliver exceptional guest service on a continual and/or repetitive basis without losing motivation. Communication skills include speaking clearly and distinctly, the use of proper grammar, as well as skilled at active listening. Knowledge and / or ability to use a variety of computer applications as necessary. Requires availability on weekends and / or holidays, possible overtime, and possibly alternating shift work. Job Environment /
Working Conditions:
Primarily indoors or within hotel facilities Standing for prolonged periods of time – up to 4 hours or more. Very light / infrequent lifting, stretching, bending, stooping or squatting.
Minimum Qualifications:
Prefer previous guest service experience, but not required.
