Hampton Inn Memphis Southwind – Front Desk Agent Position Available In Shelby, Tennessee
Tallo's Job Summary: Join our team at Hampton Inn Memphis Southwind as a Front Desk Agent! This role involves providing exceptional customer service, effective communication, problem-solving, multitasking, and basic financial skills. A high school diploma or equivalent is required, with hotel experience preferred. After a waiting period, full-time positions offer a competitive benefits package. Apply now and be a key player in ensuring guest satisfaction and a smooth front desk operation.
Job Description
Hampton Inn Memphis Southwind – Front Desk Agent 3.0 3.0 out of 5 stars 3579 Hacks Cross Road, Memphis, TN 38125 Join Our Team as a Front Desk Agent! About Us The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.
KEY SKILLS/RESPONSIBILITIES
Customer Service Excellence:
Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
Communication:
Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
Problem-Solving:
Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
Multitasking Ability:
Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
Financial Skills:
Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
High school diploma or equivalent; experience in a hotel or related field preferred. Familiarity with hotel management software and Microsoft Office suite. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan
PROPERTY INFORMATION
In the Southwind area of Memphis, Tennessee, this hotel is one mile from TPC Southwind. The hotel features an outdoor pool and rooms provide cable TV with pay-per-view movies. Guests can use the free Wi-Fi available in every room at the Hampton Inn Memphis-Southwind. The rooms also include a coffee maker, ironing facilities and a hairdryer. A gym is available at the Southwind Hampton Inn Memphis. The hotel offers breakfast, a 24-hour business center and a bar. Memphis International Airport is 15 miles from the Hampton Inn Memphis. The Memphis Zoo is 16 miles away and the National Civil Rights Museum is 22 miles from the hotel.
