Hotel Front Desk Agent Position Available In Shelby, Tennessee
Tallo's Job Summary: Responsible for greeting guests, taking reservations, providing guest service, and settling guest accounts at TownePlace Suites Marriot Germantown. Duties include checking in guests, handling complaints, answering phone calls, maintaining records, and assisting with sales efforts. Requires high school diploma, 3 months of hotel guest service experience, and strong interpersonal and communication skills. Full-time availability with a starting pay of $14.00 per hour.
Job Description
Hotel Front Desk Agent TownePlace Suites Marriot Germantown 7800 Neshoba Road, Germantown, TN 38138
SUMMARY:
Responsible for greeting guests, taking reservations, providing guest service and settling guest accounts upon completion of their stay.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greets, checks in, and assigns rooms to guests
- Promptly and effectively deals with guest requests and complaints
- Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or sales team
- Assists sales and marketing efforts as directed by General Manager
- Handles confidential information with high integrity
- Maintains accurate cash, accounting, and reservation records
- Responsible for all cash and credit card transactions so that drawers balance at the end of each shift
- Answers guest inquiries about area attractions, hotel services, directions or reservations
- Conducts wake up calls as requested
- Records pertinent guest information and issues in log book for opening managers review
- Keeps communal areas and lobby clean
- Assists breakfast hosts in replenishing food or supplies and cleaning as directed
- Assists with laundry as directed
- Follows company policies and procedures
- Other duties as assigned by supervisor or management
QUALIFICATIONS
:
Education/Experience:
High School Diploma or GED equivalent. Minimum of three months hotel guest service experience or equivalent training and experience.
Skills:
- Interpersonal skills
- Guest service
- Innate sense of urgency
- Adaptability
- Detail oriented
- Proficient communication
- Ability to multi-task
- Advanced experience with personal computers and related software applications
- Ability to read, write, and speak the English language
Availability:
Full Time, flexible, weekends and some Holidays. (based on hotel needs) Shifts are typically: 7A – 3P and 3P – 11
P Job Type:
Part-time Pay:
From $14.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance
Schedule:
8 hour shift Day shift Holidays Night shift Overtime Weekends as needed Ability to
Commute:
Germantown, TN 38138 (Required) Ability to
Relocate:
Germantown, TN 38138: Relocate before starting work (Preferred)
Work Location:
In person
