Overnight Front Desk Supervisor Position Available In Polk, Florida

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Omni Orlando Resort of ChampionsGate
1500 Masters Boulevard
Davenport, FL 33896
862 Room Hotel
Managed By Omni Hotels & Resorts
Full-Time
Overnight
Location
Orlando Resort at Championsgate
The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf and 15 acres of recreation, this four-diamond resort is one of the nation’s premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.
Omni Orlandos associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.
Job Description
The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.
Responsibilities
To be thoroughly acquainted with all check-in policies and procedures.
To be experienced with various guest scenarios.
To be familiar with all technical equipment related to the Front Desk.
To be familiar with all hotel facilities and offerings.
To understand the influence and importance of all departments on the Front Desk.
Responsible for the training of new associates.
Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
Understand and be able to perform rooms control duties.
Broad knowledge of Epitome, Synergy and Vingcard systems.
Familiar with all reservation special packages.
Understand all radio codes and emergency procedures.
Qualifications
Attain a high propensity for customer service.
Previous cash handling experience.
Ability to stand for prolonged periods of time.
May require working overnight shift.
Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office
Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links:

EEOC is the Law Posterand the following link is theOFCCP’s Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email toapplicationassistance@omnihotels.com.
Posted June 11, 2025
10 Omni Orlando Resort of ChampionsGate

ORLANDO, FLORIDA EXPLORE ENDLESS ACTIVITIES AT OUR ORLANDO RESORT

Spread across 800 sprawling acres of lush palms and sparkling water, the Four Diamond-rated Omni Orlando Resort at ChampionsGate is a haven of rest and relaxation. Two championship golf courses, tennis or pickleball courts, a full-service spa, sparkling resort pools, a lazy river and water park, all-new Toptracer Range Eagles Edge at ChampionsGate and an abundance of resort activities make this Orlando resort the perfect family-friendly getaway. Breezy guest rooms, two and three-bedroom villas and studio suites ensure that your Florida vacation is both comfortable and memorable. Choose from 10 premium restaurants offering a variety of cuisines from Chinese to Italian to American, and unwind with dinner and drinks after a day at the resort. We are located just a short drive from the best of Orlando, including Walt Disney World, Universal Studios and SeaWorld. With easy access to area attractions from our resort in Orlando, guests can enjoy all that the city has to offer. You’ll also find that our resort is an ideal location for your next meeting, event or wedding, with 255,000 square feet of available event space.