Resort Central Reservations Agent / Supervisor Position Available In York, Maine

Resort Central Reservations Agent / Supervisor
Full-Time
Kennebunkport Resort Collection
Kennebunk, ME
A property of: EOS Hospitality
Posted about 10 hours ago

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JOB DETAILS Description
Kennebunkport Resort Collection is seeking a Central Reservations Supervisor to join our team of hotel reservationists. Agents receive incoming calls and secure bookings for the 9 hotels and 8 restaurants in Kennebunk and Kennebunkport, ME within the KRC portfolio, as well as our partner locations under

EOS Hospitality:

Isla Bella Beach Resort in Marathon, FL | Tranquility Bay Beachfront Resort

• Marathon, FL | The Perry Hotel & Marina
• Key West, FL | Wequassett Resort & Golf Club
• Harwich, MA.

This position has the opportunity for work from home status once proven ability to perform the job with appropriate time management. Candidates would be required to attend in person training in Kennebunk, Maine and then hybrid/remote ability would be assessed.
As a guest experience team member, regularly scheduled shifts include days, nights (no later than 9pm), weekends, and holidays.

Job Summary:

Creates and accepts hotel and restaurant reservations for all KRC properties from all channels, such as telephone, email, PBX, Internet, and other third-party sites following standard and protocol
Responds to all guest requests in a timely manner, assesses the guest’s needs and provides helpful and accurate information about the properties, accommodations, location, and the local area, adding personal recommendations where appropriate to achieve maximum customer satisfaction
Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and alerting a manager where appropriate
Communicates with travel partners such as Online Travel Agencies, Tour Operators, AirBnb, VRBO, etc.
Accepts and executes gift certificate orders
Complies with all reservation related safety, security and financial procedures, hotel policies and standards of conduct
Works harmoniously and professionally with co-workers and supervisors.
Communicates with sales department and property managers regarding group bookings, creating and managing group blocks, inputting rooming lists, creating billing patterns, etc.
Attend departmental meetings and training sessions as required.
Use safe work practices daily. Report any unsafe areas to maintenance and Guest Services Manager.
Understand best practices in Emergency Evacuation Procedures, Accident Reporting, Right to Know Law, Written Information Security Program, Bloodborne Pathogen Procedures, and ensuring compliance with zero-tolerance policies including Anti-Harassment, Violence in the Workplace, or Influence in the Workplace.
Comply with all time and attendance policies.
Comply with all uniform, dress code, and appearance standards.
Assist the Reservations Manager with additional assigned tasks and projects.
Ability to communicate with other coworkers and staff in a positive, efficient, and friendly manner.
Demonstrate a team-focused attitude and encourage collaboration. Motivate and lead the team to accomplish tasks effectively.
Available and willing to work flexible hours based on business needs, including regularly scheduled weekends and holidays.

Key Skills & Experience Required:

Proven history of excellent customer service, sales, and communication skills

• both verbal and written
  Prior hotel front desk or reservations experience.

Good understanding of lodging operations; reservations, guest service etiquette, etc.
Ability to work onsite for required shifts as scheduled
Exudes a positive, team-focused attitude
Available and willing to work flexible hours based on business needs including regularly scheduled weekends and holidays.
Demonstrates strong communication, organizational, and problem-solving skills.
Expresses sincere enthusiasm for the role and passion for guest services.
Strong time management. Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused with interruptions.
Proficient with computers and Microsoft Office suite functions.
Essential Functions of the

Job:

Ability to remain seated for up to 8 hours (100% of shift).
Ability to view a computer screen for a majority of shift. Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
Must have finger dexterity to be able to operate office equipment such as computers, printers, calculator, phone, photocopiers, and other office equipment as needed.
Ability to communicate and exchange accurate information effectively, both written and verbal.
Ability to read, write, speak, and understand English.
Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
About Kennebunkport Resort Collection
The Kennebunkport Resort Collection is a portfolio of diverse, luxurious lodging and dining options offering stylish and unique hospitality in Kennebunk and Kennebunkport. Our growing hospitality group includes Hidden Pond//Earth at Hidden Pond, Tides Beach Club, Cape Arundel Inn & Resort//Ocean Restaurant, Kennebunkport Inn//The Burleigh Restaurant, Cottages at Cabot Cove, The Grand Hotel//Rosella, The Boathouse Waterfront Hotel & Restaurant, Yachtsman Hotel & Marina Club, Lodge on the Cove//The Dory, and Via Sophia by the Sea.
KRC is proud to offer competitive wellness options and perks for both Part Time and Full Time employees;
Employer-subsidized medical, dental, and vision insurance
Company-funded $25K in complimentary life insurance and $1K/mo. in disability
Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
Additional Health & Wellness benefits including prescription and gym membership discounts
Generous Paid Time Off package including Employer Paid Leave plus immediate Paid Vacation accruals
Flexible and understanding work-life equality
Family Matters Program of 3+ months paid parental leave for new parents
401k employer match, up to 4% of salary
Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
Gold Card annual complimentary restaurant allowance for managers
Discounted lodging rates from New England Inn & Resort Association partners
Pathways for growth and professional development including training and tuition reimbursement
Relocation assistance to temporary employer housing
Incentive opportunities for both hourly and managerial roles
Supportive, open workplace culture
Company-funded Employee Assistance Program for life and mental health resources
Why Join our team?
Join our community of ambitious, thoughtful, and dedicated hospitality professionals delivering exceptional guest experiences. At Kennebunkport Resort Collection, we encourage creativity, ownership, and problem-solving at all levels of our organization, and we are committed to weaving diversity, equity, and inclusion into every aspect of our business.
As a Kennebunkport Resort Collection employee, we welcome you to join us in making a community impact. Our KRC Cares team partners with community leaders and like-minded businesses to advance our community services, such as toy drives, beach cleanups, and other charitable causes around the community. Our Community Impact project allows a 1% Impact Fee to be donated to hand-picked local organizations focusing on affordable housing, protecting wildlife habitats, and creating spaces for the youth of our community.
Kennebunkport Resort Collection offers customized learning opportunities for all employees. We work to carve out a path for internal leaders with motivated career goals. Annual conferences, mentorships, scholastic reimbursements, internships, and company-funded leadership development opportunities are just some of the ways we support our associates.
Ready to learn more?
Visit us online at www.kennebunkportresortcollection.com and explore our parent company, EOS Hospitality at www.eoshospitality.com for more information about the amazing ways we’re making a difference.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Other Jobs at

Kennebunkport Resort Collection:

People + Culture Manager
Kennebunkport Resort Collection
Kennebunk, ME
A property of: EOS Hospitality
Full-Time
about 10 hours ago
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